Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Aimee Starr

Auburn

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

I am also a highly motivated professional and a team player with years of experience in customer service. I am a quick learner who genuinely enjoys interacting with people and takes great pride in associations with superiors and peers. I am seeking a position that will afford me the opportunity to utilize my organizational, computer, verbal, and written skills and experience.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator

Des Moines Dental Center
10.2013 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Worked effectively in fast-paced environments.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Answered incoming calls, scheduled appointments and filed dental records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient dental records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.

Patient Care Coordinator

Overlake Family Dental
04.2012 - 10.2013
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed dental records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Office Manager

Anzi Dental Center
09.2010 - 02.2012
  • I had recently been promoted to office manager, duties include; unpaid claims, statements, deposits, posting treatment, insurance payments, and payroll for staff and doctors
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Receptionist

Dash Point Family Dental
02.2010 - 06.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Receptionist

Olympic Dental & Denture
06.2009 - 11.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.

Patient Care Coordinator

Anzi Dental Center
08.2008 - 06.2009
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Answered incoming calls, scheduled appointments and filed dental records.

Education

Diploma - Dental Assisting

Bryman College
Tacoma, WA
01.2005

Diploma -

Rogers High School
Puyallup, WA
01.2000

Skills

  • Windows
  • Microsoft Office
  • Dental Software
  • Eagelsoft
  • 10-key by touch
  • Excellent organizational skills
  • Excellent communication skills
  • Weave phone system
  • Billing
  • Insurance verification
  • Data inputting
  • Patient care coordination
  • Professional demeanor
  • Verbal and written communication
  • Clerical support
  • Patient confidentiality
  • Multi-line telephone operation
  • Typing speed
  • Dental terminology
  • Credit and collections
  • Patient education
  • Follow-up care
  • Record preparation
  • Patient registration
  • Filing and recordkeeping
  • Payment collection
  • Care planning
  • Phone etiquette
  • Insurance practices
  • Claims processing
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Organizational standards
  • Positive and professional
  • Payment processing
  • Visitor and customer relations
  • HIPAA protocol adherence
  • Punctual and hardworking
  • Insurance verifying
  • Patient intake

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Historical Exploration
  • Adventure Travel
  • Road Trips
  • Music
  • Crafting and DIY Projects
  • Interior Design
  • Photography
  • Gardening
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Cake Decorating
  • Reading
  • Personal Development and Self-Improvement

Timeline

Patient Care Coordinator

Des Moines Dental Center
10.2013 - 01.2024

Patient Care Coordinator

Overlake Family Dental
04.2012 - 10.2013

Office Manager

Anzi Dental Center
09.2010 - 02.2012

Receptionist

Dash Point Family Dental
02.2010 - 06.2010

Receptionist

Olympic Dental & Denture
06.2009 - 11.2009

Patient Care Coordinator

Anzi Dental Center
08.2008 - 06.2009

Diploma -

Rogers High School

Diploma - Dental Assisting

Bryman College

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Aimee Starr