Diligent Leader with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
21
21
years of professional experience
Work History
Senior Project Manager/Team Lead
Parchment an Instructure Company
04.2024 - Current
Assisted in recruitment to build team of top performers.
Promoted a positive work environment by fostering teamwork, open communication, and employee connection initiatives.
Enhanced overall team performance by providing monthly 1:1 coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
Developed Asana platform for departmental tracking of project stages and reporting of project managers performance and quarterly revenue.
Completed 87 diploma activation projects totaling $1,591,918 in revenue.
Project Manager
Parchment
04.2022 - 04.2024
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Create, maintain, and review standard project management deliverables including project plans, risk registers, kickoff presentations, and status call notes. Keep project teams (internal) and stakeholders (external) in sync on project scope. Identify and document issues and risks for each implementation project. Create and execute risk mitigation plans and schedule based on business analysis outcomes. Manage internal and external stakeholders against schedule. Provide member support throughout the project. Accountable for project scope, resources, and timeline.
Completed 101 diploma activation projects totaling $1,711,107 in revenue.
Manager, Student Success Coaching
Arizona State University
08.2021 - 04.2022
Manage team of 10 direct reports supporting university retention goals and key performance indicators. Quality assurance audits of customers experience and satisfaction. Train to soft skills, performance improvement, and case management using Salesforce Lightening. Interview, hire, and train new coaches. Influenced cultural and organizational change to be more student centric and provide proactive student support. Leading professional development program, preparing coaches for leadership roles.
Re-designing Salesforce view and case management strategies to provide coaches opportunities to be more effective in outreach and supporting more students without losing quality of support
Assisting Training Manager with revamping new hirer training and smother transition to post-training work
Manager, Program Faculty
Western Governors University
11.2018 - 07.2021
Remotely managed program level strategy and team of 14 direct reports and 1200+ students. Created opportunities to improve experience through pilot testing, project implementation and innovative program development. Utilized Salesforce, Power Bi, Cognos, MS Excel, and Tableau to track, analyze root-causes of underperformance and make data-driven strategic decisions. Identified, investigated, and coached team members to improve student success and retention. Collaborated with key stakeholders in cross-functional teams to achieve complex goals. Interviewed, hired, and trained new faculty. Transformed underperforming, disconnected team to high performing and bonded team, producing 300+ graduates per year with 85-90% student retention. Trained in Prosci Change Management “Leading Your Team Through Change”.
Spearheaded change with managers and program mentors, as the university changed their model of student support and implementation of new technology. This project required planning messaging and execution, development of training and resources, implementation strategy, quality control audits, and cross-functional team communication
Led retention project of new degree program, analyzing student success, drop rate, and creating strategy to change course sequence which increased student success and retained more students
Managed Mentor Program Level Leadership project focused on developing programs mentors into leaders, solving common issues with student success, and increasing mentor's job satisfaction
Senior Program Mentor
Western Governors University
02.2012 - 11.2018
Mentored students in undergraduate business management programs from registration through graduation. Trained new faculty and coached underperforming faculty increasing student outcomes and program performance. Positive influencer of change by creating mindset shift, gaining buy-in from other faculty, and role modeling implementation of business strategy and outcome expectations. Graduated 130 students. Earned Leadership Principles Award for Ownership.
Worked with cross functional team of faculty, program experience managers, and project managers to design just-in-time mentoring communication model and technology system to increase student retention and program completion.
Initiated project to improve new student experience. Collaborated with enrollment advisors and university leaders to improve student experience through enrollment process and start of program, decreasing time to complete orientation, increasing faculty support and student satisfaction.
Advanced Certified Adjunct Faculty
University of Phoenix Online
12.2004 - 01.2014
Taught courses in: Student Success, Communication, Composition, and Classroom Management.
Education
Master of Arts - Education
Ottawa University
Phoenix, AZ
06.2022
Bachelor of Arts - Elementary Education
Ottawa University
Phoenix, AZ
01.2020
Skills
Attention to detail
Data analysis
Conflict Resolution
Client-centric approach
Performance and process improvement
Employee training and development
Excellent communication
Relationship building
Influencing skills
Strategic planning
Project management
Change management
Asana Ambassador
Ambassadors often lead the charge in their teams or organizations, helping to integrate Asana into workflows and foster a culture of collaboration.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC