Aimee Swainston
Muskegon
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
33
33
years of professional experience
Work History
Medical Receptionist
Shoreline Allergy
01.2022 - Current
- Greet patients and manage front desk operations to ensure smooth clinic flow.
- Maintain confidentiality of patient records while adhering to HIPAA regulations.
- Assist healthcare providers by preparing patient charts and managing incoming calls.
- Support patient registration processes, ensuring accurate data entry in systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Posted charges in patient accounts.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organize office supplies and maintain cleanliness in reception area for professional environment.
Medical Receptionist
Diabetic Foot Management Center
12.2019 - 01.2022
- Schedule appointments and coordinate patient inquiries using electronic health record systems.
- Verify patient insurance information and assist with financial transactions efficiently.
- Obtained payments from patients and scanned identification and insurance cards.
- Greet patients and manage front desk operations to ensure smooth clinic flow.
- Maintain confidentiality of patient records while adhering to HIPAA regulations.
- Support patient registration processes, ensuring accurate data entry in systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient experience by maintaining clean, organized reception area.
Medical Receptionist
Shoreline Allergy
08.2004 - 11.2019
- Greet patients and manage front desk operations to ensure smooth clinic flow.
- Maintain confidentiality of patient records while adhering to HIPAA regulations.
- Assist healthcare providers by preparing patient charts and managing incoming calls.
- Support patient registration processes, ensuring accurate data entry in systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Posted charges in patient accounts.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organize office supplies and maintain cleanliness in reception area for professional environment.
Medical Receptionist
Norton Family Practice
01.1997 - 07.2004
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Support patient registration processes, ensuring accurate data entry in systems.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Medical Receptionist
Harbour View Family Medicine
02.1993 - 12.1996
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Support patient registration processes, ensuring accurate data entry in systems.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Greet patients and manage front desk operations to ensure smooth clinic flow.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Education
High School Diploma -
Oakridge
Muskegon, MISkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Electronic medical records
- Data management
- Clerical support
- Patient referral
- Data entry
- Organization and time management
- Collaboration and teamwork
- Patient registration
- Office administration
Timeline
Medical Receptionist
Shoreline Allergy
01.2022 - Current
Medical Receptionist
Diabetic Foot Management Center
12.2019 - 01.2022
Medical Receptionist
Shoreline Allergy
08.2004 - 11.2019
Medical Receptionist
Norton Family Practice
01.1997 - 07.2004
Medical Receptionist
Harbour View Family Medicine
02.1993 - 12.1996
High School Diploma -
Oakridge