Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Tanner

Summary

Seasoned restaurant and bar management professional with a proven track record at Bon Aire, enhancing customer satisfaction and streamlining operations. Expert in inventory management and staff training, significantly improving service standards and operational efficiency. Skilled in fostering customer engagement and executing business planning, achieving notable sales performance through strategic menu optimization and community involvement.

Overview

17
17
years of professional experience

Work History

Restaurant Owner

Bon Aire
10.2024 - Current
  • Daily deposits and cost controls.
  • Supervise daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that come up.
  • Set employee schedules, delegate work, and monitor food quality and service performance.
  • Maintain positive relationships with staff, local community and government officials.
  • Optimize menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Ensure compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.

Bar Manager

Nosh and Bevvy
08.2007 - Current
  • Closed out cash register and finalized end of day paperwork.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.

Bartender

Stubbs BarBQ
03.2014 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

No Degree - Business Administration And Management

University of Oregon
Eugene, OR

Skills

  • Small business operations
  • Customer engagement
  • Business planning
  • Inventory management
  • Employee scheduling
  • Staff management
  • Financial planning
  • Business marketing
  • Delivery scheduling
  • Staff hiring

Timeline

Restaurant Owner

Bon Aire
10.2024 - Current

Bartender

Stubbs BarBQ
03.2014 - 03.2020

Bar Manager

Nosh and Bevvy
08.2007 - Current

No Degree - Business Administration And Management

University of Oregon

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Aimee Tanner