Aimee Thierry

• Conducted inbound/outbound customer calls with emphasis on empathy and personal scripting
• Skillfully handled customer interactions via chat, email, and warm/cold transfers
• Processed credit card payments and edited invoices
• Scheduled tows with service providers
• Assigned jobs manually
• De-escalated and resolved customer complaints with punctual, polite and professional service.

Extensive Training In the following:

• VmWare
• Avaya
• Swoop
• Starmatic
• ServiceNow
• Google Maps
• zoom, Teams, and Google Meet
• Worked in Metrics-based work environment
  Attained Production Certification

• Managed small housekeeping business with 1-2 employees for 5 years
• Performed routine housekeeping functions.
• Provided essential housekeeping services, creating clean and comfortable home environments for clients.
• Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.

• Answering phones, paging members, inbound/outbound call transfers
• Checked in and verified memberships
• Computer programs
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
• Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.