Aimee Tran
Houston
Summary
Dynamic and bilingual professional with extensive experience in customer service at Today's Vision. Proven ability to excel in high-pressure environments, demonstrating strong multitasking and time management skills. Committed to maintaining health and safety compliance while delivering exceptional patient care and support. Recognized for training new staff and enhancing team collaboration.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Today's Vision
Cypress
02.2025 - Current
- Assisted patients with check-in, scheduling, and insurance verification.
- Supported optometrists during pre-testing and patient flow.
- Handled phone calls, appointment coordination, and payments.
- Ensured a clean, organized, and professional clinic environment.
- Educated patients on proper eyewear care and maintenance practices.
- Assisted patients with frame selection and fitting recommendations.
Waitress
Pepper Twins Kirby
Houston
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shift Leader
Sharetea
Houston
01.2024 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Operator
CSAT Solutions
Houston
06.2022 - 06.2024
- Adhered to safety protocols while handling materials and machinery.
- Collaborated with team members to streamline operational processes.
- Operated machinery to maintain production flow and efficiency.
Barista/ Cashier
Long Coffee
Katy
08.2023 - 01.2024
- Take orders and communicate with customers
- Making all sorts of coffee
- Preparation of equipment before starting to work
- Greeting visitors
- Keeping the space clean
- Receive feedback, suggestions, and complaints from visitors
- Checking the quality of incoming food and coffee
Education
Associate of Arts - Business
Lone Star College
Houston, TX05.2025
High School Diploma -
Klein Forest High School
Houston, TX05.2022
Skills
- Bilingual Vietnamese and English
- Quick learner
- Multitasking ability
- Time management
- Team collaboration
- Health and safety compliance
- Cleaning and sanitizing practices
- Customer service
Languages
- Vietnamese, Native or Bilingual
- English, Full Professional
Timeline
Optical Assistant
Today's Vision
02.2025 - Current
Waitress
Pepper Twins Kirby
08.2024 - Current
Shift Leader
Sharetea
01.2024 - 08.2024
Barista/ Cashier
Long Coffee
08.2023 - 01.2024
Operator
CSAT Solutions
06.2022 - 06.2024
Associate of Arts - Business
Lone Star College
High School Diploma -
Klein Forest High School