Aimee Valdez
Franktown,CO
Summary
Customer service professional with over 4 years of experience in client relations and management. Proven skills in delivering exceptional support, effective communication, and precise data entry. Committed to enhancing customer satisfaction and driving company success through problem-solving and relationship-building. Recognized for a positive attitude and ability to establish strong rapport with clients.
Overview
17
17
years of professional experience
Work History
Professional Nanny
Kiddie Up Nannies
Denver, CO
07.2017 - Current
- Nurtured three children, supporting developmental milestones.
- Managed busy schedules, coordinating school, sports, and other activities.
- Sustained household organization, ensuring a safe and tidy environment.
- Maintained open communication with parents regarding the children’s progress and addressed any potential issues.
- Creatively solved unexpected behavioral or logistical challenges.
- Demonstrated patience, empathy, and strong active listening skills.
Customer Service
Steven Roberts Original Desserts
Aurora, CO
05.2013 - 07.2017
- Provided excellent customer service by managing customer inquiries efficiently.
- Collaborated with departments and shipping companies to meet customer needs.
- Demonstrated strong data entry abilities by entering purchase orders and customer information with accuracy and skill.
- Created new spreadsheets in Excel to simplify and expedite regular reporting, using advanced formulas and pivot tables.
Personal Assistant
Living Water Church
Aurora, CO
10.2008 - 05.2013
- Provided administrative support to the Senior Pastors.
- Aided in the planning and organization of church events.
- Designed and produced informative bulletins, fliers, calendars, and presentations utilizing Microsoft Suite, Adobe, and PowerPoint.
Education
B.A. - English, Emphasis in Creative Writing, Psychology
Colorado Christian University
Lakewood, CO05-2013
Skills
- Customer service and support
- Scheduling coordination
- Customer relationship management
- Data entry accuracy
- Time management
- Effective communication
- Problem solving
- Administrative support
- Organizational skills
- Growth mindset
- Empathy
Timeline
Professional Nanny
Kiddie Up Nannies
07.2017 - Current
Customer Service
Steven Roberts Original Desserts
05.2013 - 07.2017
Personal Assistant
Living Water Church
10.2008 - 05.2013
B.A. - English, Emphasis in Creative Writing, Psychology
Colorado Christian University