Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Aimee Van Orden

Phoenix

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant II+

City Of Tempe Government
05.2024 - Current
  • Composed and proofread diverse documents including correspondence, reports, memos, and charts from various sources.
  • Performed routine clerical tasks such as filing, billing, and verifying information on records.
  • Acted as receptionist; managed phone inquiries and emails while providing general information on policies.
  • Compiled data for financial and statistical reports; maintained and verified various statistical records.
  • Processed payroll and purchasing information; managed office supplies and resolved order discrepancies.
  • Maintained records for funds and expenditures; organized inventory and department files efficiently.
  • Established and maintained filing systems; handled sensitive information with confidentiality.
  • Coordinated calendars, meetings, travel arrangements, and ensured preparedness of meeting facilities.

Executive Administrative Assistant

Tempe Elementary School District No. 3
09.2018 - 05.2024
  • Verify, maintain and update statistical information using district management systems.
  • Compile data for reports and files.
  • Prepare detailed and complex reports of a confidential nature; review data files and records for accuracy; correct errors or contact appropriate personnel for missing information.
  • Retrieve and store files according to District, State and Federal regulations.
  • Welcome and direct visitors to appropriate areas and personnel.
  • Type correspondence; process daily mail, maintain files and create new files and records.
  • Maintain department budget financial information, prepare purchase order requests, maintain payroll through KRONOS.
  • Planned and organized The United Way Campaign, ACT ONE and Childsplay Field Trips and The Summer Enrichment Program.

Assistant Director of Admissions

CEHE - Independence University
01.2015 - 05.2018
  • Follow up on leads.
  • Evaluate and execute admission decisions on applicant files.
  • Meet enrollment goals, including obtaining referrals.
  • Maintain organization throughout databases.
  • Provide patience, organization and knowledge in training other team members.
  • Create and implement training programs.
  • Implement succession plans to develop other Admission Reps.
  • Assist Director of Admissions with managing lead flow and distribution.
  • Spearhead successful registration and orientation days.
  • Recruitment of students using a customer-focused attitude and an ability to meet challenges head-on.
  • Guide prospective students in their enrollment process while helping them achieve their goals.
  • As a sales professional listens, recognizes and considers the needs of prospective students to provide them with educational solutions.
  • Represent the school as a trained member of a specialized admissions team.

Client Account Support Specialist

CIGNA Healthcare
07.2011 - 01.2015
  • Support business operations by performing general administrative functions such as clerical, data entry, administrative assistant, etc.
  • Perform ongoing office administration tasks effectively and efficiently in support of local teams while maintaining confidentiality requirements.
  • Demonstrate proficiency with using personal computer, office support and desktop tools.
  • Manage Sales Force updates including but not limited to supporting New Business Managers and Case Managers by maintaining accurate and current Client and Broker contact information.
  • Implement workflow processes that best supports Sales in achieving their goals.
  • Support market needs and contribute to market membership and revenue growth on assigned book of business by assisting New Business Managers and Case Managers to develop better sales presentations that drive business growth and persistency.
  • Proactive in assembling marketing materials to support new business and renewals.
  • Maintain knowledge of all products (Fully Insured and Self Funded), programs, services and enrollment activity.
  • Accurately producing Benefit Summaries and Summary of Benefits and Coverages for oncoming members to the Cigna Health Plan.

Education

Bachelor of Arts - Business Administration

University of Arizona Global Campus
06-2029

High School Diploma -

Wayne Highlands
Honesdale, PA
06-2003

Skills

  • Customer Service
  • Project Management
  • Effective Communication
  • Problem Solving
  • Attention to Detail
  • Schedule Management
  • Plan and Coordinate
  • Resourceful
  • File Management
  • Quality Assurance
  • Workflow Optimization
  • Highly Organized
  • Critical Thinking
  • Office Administration

Accomplishments

  • 2021 Sanchez Star
  • 2024 Executive Assistant Organization (EAO) Nominee

Certification

  • CPR & First Aid Certified
  • Narcan Certified
  • Safetalk Certified - Suicide Alertness

Timeline

Administrative Assistant II+

City Of Tempe Government
05.2024 - Current

Executive Administrative Assistant

Tempe Elementary School District No. 3
09.2018 - 05.2024

Assistant Director of Admissions

CEHE - Independence University
01.2015 - 05.2018

Client Account Support Specialist

CIGNA Healthcare
07.2011 - 01.2015

Bachelor of Arts - Business Administration

University of Arizona Global Campus

High School Diploma -

Wayne Highlands

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