Aimee Watts
Community Work
Charleston,SC
Summary
- 8+ years managerial experience
- Highly motivated and organized
- Time management skills
- Trustworthy
- Proficient in Google Drive, Docs, Sheets, Gmail and other related software.
- Ability to operate computers and calculators
- Ability to work independently and in a fast- paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
The Gnome Cafe
Charleston, SC
05.2021 - 03.2022
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served customers quickly and efficiently and created strategies to prevent delays.
Manager on Duty
The Park Cafe
Charleston, SC
02.2014 - 05.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained financial accuracy when handling over $10,000 in revenue each day
- Improved staff morale and reduced employee turnover
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Education
Nursing
Trident Technical College
Charleston2024
Paralegal Studies
Horry Georgetown Technical College
Myrtle Beach08.2011
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC05.2009
Skills
- Employee Development
- Service management
- New employee training
- Operational Oversight
- Dependable and Responsible
- Task Delegation
- Cash Handling
- Verbal and Written Communication
- Complaint Resolution
- Critical Thinking
- Deposit Preparation
- Point of Sale POS Software
- QuickBooks
- Microsoft Excel
Timeline
Barista Shift Lead
The Gnome Cafe
05.2021 - 03.2022
Manager on Duty
The Park Cafe
02.2014 - 05.2021
Nursing
Trident Technical College
Paralegal Studies
Horry Georgetown Technical College
High School Diploma -
Carolina Forest High School
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