Dynamic and adaptable professional with a Master's Degree in School Counseling and over 20 years of diverse experience in clerical and office skills, social work, case management, and program management. Proven expertise in managing and investigating complex cases while delivering critical information. Strong advocacy for precision in documentation and reporting to ensure compliance. Committed to enhancing program outcomes in educational settings through effective teaching and coaching. Solid foundation in technical support tasks as a diligent State Investigator Trainee in Law and Public Safety. Demonstrated ability to facilitate smooth operations through system maintenance and troubleshooting, leveraging effective communication and problem-solving skills within collaborative team environments.