Summary
Overview
Work History
Education
Skills
Accomplishments
Artist, working with Elderly who have dementia.
Additional Information
Timeline
Generic

Aimee Young

West,Texas

Summary

Organized and efficient Data Entry Clerk with 8 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.

Overview

9
9
years of professional experience

Work History

Data Entry Clerk

Fieldwork Dallas
Addison, TX
08.2011 - 06.2013
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Obtained scanned records and uploaded into database.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Supported multiple departments with special projects.
  • Located and corrected data entry errors and reported to management.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Sent completed entries for evaluation and final approval.
  • Organized, sorted and checked input data against original documents.
  • Reviewed completed work for compliance with regulations.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Identified data entry errors and reported to necessary departments.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data before transcribing.
  • Added documents to file records and created new records to support filing needs.

Order Administrator and Order Manager

Next Move Games
Plano, Texas
06.2008 - 11.2010
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
  • Fulfilled online orders of gaming cards
  • Answered emails and phone calls taking orders
  • Received order faxes and sent out faxes to distributors
  • Maintained eBay store page kept it current with information
  • Managed between 50 to 100 customer calls per day
  • Kept Excel logs of card stock and board gams stock
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recorded inventory sales into organization's weekly income report.
  • Evaluated report data to proactively adjust and enhance operations.
  • Prepared and packed boxes for overnight delivery
  • Received and followed pick sheets to gather merchandise for customer orders
  • Recommended merchandise and services that would meet customer needs

Computer Operator/Help Desk Analyst Tier 1

Transplace
Plano, TX
10.2007 - 11.2009
  • Managed output quality and control of [Type] documents processed on assigned equipment.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Generated reports covering details about data, system operation and error monitoring.
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Maintained spreadsheets of data across multiple systems.
  • Documented discrepancies, referring discovered issues to supervisor for remediation.
  • Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
  • Field inbound support calls
  • Create support requests for end user issues
  • Escalate request to appropriate areas
  • VPN connections
  • MS office help
  • Run SQL scripts as assigned.
  • Associating drives accordingly
  • Assisted computer users with technical issues remotely and at workstations.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Generated reports covering details about data, system operation and error monitoring
  • Changed and replaced backup tapes regularly and performed detailed server backups
  • Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations
  • Maintained spreadsheets of data across multiple systems
  • Applied data privacy and processing regulations to storage tasks
  • Documented discrepancies, referring discovered issues to supervisor for remediation

Back up Specialist

Transplace
Plano, Texas
06.2004 - 07.2005
  • Monitored Applications
  • Monitored multiple system back up job
  • Switched out multiple tapes
  • Monitored Server processes
  • Took calls and escalated small fires if needed.
  • Exceeded goals through effective task prioritization and great work ethic
  • Handled 100-200 calls per day to address customer inquiries and concerns
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Resolved problems, improved operations and provided exceptional service
  • Created plans and communicated deadlines to complete projects on time
  • Onboarded new temps by entering employee information into systems
  • Collaborated with team members to achieve target results
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Monitored company inventory to keep stock levels and databases updated
  • Handled 100 calls per day to address customer inquiries and concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Maintained energy and enthusiasm in fast-paced environment
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Increased customer satisfaction by resolving issues
  • Maintained excellent attendance record, consistently arriving to work on time
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Improved operations through consistent hard work and dedication
  • Used coordination and planning skills to achieve results according to schedule

Switchboard Operator/Receptionst

Bayshore National Bank
Laporte, Texas
06.1998 - 10.1999
  • Connected callers with appropriate professional, department or business.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Created and maintained company phone directory with current extensions and staff information.
  • Announced important information and emergency notifications over PA system.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Operated digital paging system to notify recipients of incoming calls.
  • Maintained accurate records of calls placed and received.
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents
  • Connected callers with appropriate professional, department or business
  • Announced important information and emergency notifications over PA system
  • Answered calls on 2nd ring and engaged customers with friendly, professional demeanor
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Collected and verified telephone numbers, addresses and proper spelling of names
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail
  • Operated digital paging system to notify recipients of incoming calls
  • Created and maintained company phone directory with current extensions and staff information
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance
  • Maintained up-to-date knowledge of emergency call procedures
  • Scheduled and coordinated conference calls and video teleconferences
  • Supported customers by managing 200-400 calls per day efficiently while maintaining professionalism and upbeat tone
  • Documented messages and forwarded to correct individual
  • Answered calls on two ring and engaged customers with friendly, professional demeanor
  • Maintained accurate records of calls placed and received
  • Operated switchboard and routed incoming calls to appropriate departments
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Provided relay service for hearing-impaired users

Education

Associate of Arts - Pre-Art Therapy

McLennan Community College
Waco, TX
05.2020

Associate of Arts - Pre-Art Therapy

Tidewater Community College
Norfolk, VA
05.2020

Skills

  • Time Management
  • Written and Verbal Communication
  • Self-Starter
  • Report Generation
  • Data Review
  • Administrative Support
  • Microsoft Excel
  • Source Documentation
  • Data Integrity
  • Document Transcription
  • Attention to Detail
  • Microsoft Office Suite
  • Multitasking and Prioritization
  • Decision Making
  • Project Tracking

Accomplishments

  • Verified and entered check details at rate of 250 entries per hour.

Artist, working with Elderly who have dementia.

I have been going to school to become an Art therapist. I will be graduating this May with my associates degree and moving onto my bachelor's degree towards getting an art therapy degree. It is with this that I want to work with geriatric people with dementia come out of their shell's with art. But in truth anyone can use a little art and therapy with art. In any situation and any work situation.

Additional Information

I am an open and honest worker and I am loyal and honest.

Timeline

Data Entry Clerk

Fieldwork Dallas
08.2011 - 06.2013

Order Administrator and Order Manager

Next Move Games
06.2008 - 11.2010

Computer Operator/Help Desk Analyst Tier 1

Transplace
10.2007 - 11.2009

Back up Specialist

Transplace
06.2004 - 07.2005

Switchboard Operator/Receptionst

Bayshore National Bank
06.1998 - 10.1999

Associate of Arts - Pre-Art Therapy

McLennan Community College

Associate of Arts - Pre-Art Therapy

Tidewater Community College

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Aimee Young