Aimee Adelina Chavez
Ontario,CA
Summary
Demonstrate exceptional attention to detail and a commitment to maintaining professional standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Speak both fluent English and Spanish.
Overview
11
11
years of professional experience
Work History
Accountant
Gano Excel USA
07.2020 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Collaborated with external auditors during annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Collected and reported monthly expense variances and explanations.
- Prepared working papers, reports and supporting documentation for audit findings.
- Used accounting software to issue tax returns and prepare consolidated reports.
Customer Service Representative
Gano Excel USA
07.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike. Taking approximately 40 calls per day.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration with team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Updated customer's personal information in their accounts and placed orders.
- Created FedEx/USPS claims and followed up with them.
Front Desk Associate
ADV Vision
09.2019 - 07.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process with about 30-50 patients per day.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created appointments with patients via person and phone calls.
- Verified medical insurances and took co payments if necessary,
- Prepared medical charts for new patients and added medical records to existing ones.
Barista
Barnes and Noble Cafe
07.2017 - 08.2018
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Hostess/Table Busser
Los Portales Mexican Grill
10.2013 - 12.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers by responding to guest needs and retrieving items.
- Adhered to restaurant policies and procedures, upholding high standards of professionalism at all times.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Offered product samples, answered questions and helped customers find items.
Hostess
Applebee's Grill + Bar
11.2015 - 11.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Chaffey Community College
Rancho Cucamonga, CA05.2019
Skills
- Accounting and bookkeeping
- QuickBooks
- Administrative Support
- Microsoft Office
- Attention to Detail
- Time Management
- Problem-solving skills
- Scheduling appointments
- Credit card handling
- Mail handling
- Training and mentoring
- Phone and Email Etiquette
- Call Center Customer Service
- Product Knowledge
- Understanding Customer Needs
- Calm Under Pressure
- Teamwork and Collaboration
- Work Prioritization
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Accountant
Gano Excel USA
07.2020 - Current
Customer Service Representative
Gano Excel USA
07.2020 - 09.2023
Front Desk Associate
ADV Vision
09.2019 - 07.2020
Barista
Barnes and Noble Cafe
07.2017 - 08.2018
Hostess
Applebee's Grill + Bar
11.2015 - 11.2016
Hostess/Table Busser
Los Portales Mexican Grill
10.2013 - 12.2017
High School Diploma -
Chaffey Community College
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