Aimee F Gore
Hiram,GA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Darden Quality of Works
Atlanta, GA
08.2016 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Data Entry Specialist/Indexer
Iron Mountain
Atlanta, GA
11.2015 - 07.2016
- Maintained 100% accuracy.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Front Office Manager
Hollywood Stump Grinding
Douglasville, GA
07.2013 - 09.2015
- Managed front office.
- Maintained daily records.
- Tracking work orders.
- Answering phones.
- Setting appointments for work orders.
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Monitored updates to company databases and corrected identified errors.
- Monitored office inventory to maintain supply levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Bank of America
Hunt Valley, MD
02.2011 - 06.2013
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time-frames.
- Organized weekly sales reports for the sales department to track product success.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- 150-200 incoming calls daily.
Team Lead/Floor Supervisor
CSS
Owings Mills, MD
04.2004 - 01.2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time-frames.
- Ran reports and supplied data to fulfill customer report requirements.
- Trained staff on how to improve customer interactions.
Education
High School Diploma -
Woodlawn Sr. High School
Skills
- Team Building
- Team Management
- Critical Thinking
- Reliable & Trustworthy
- Computer Skills
- Relationship Building
- Good Work Ethic
- Problem Resolution
- Microsoft Office
- Customer Service
- Data Management
- Training & Development
- Supervision & Leadership
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Skills
Professional and friendly. Careful and active listener. Multi-tasking. 10-Key. Account Management. Computer Proficiency. Data Collection. Data Entry. Scheduling. Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint.
Timeline
Customer Service Specialist
Darden Quality of Works
08.2016 - Current
Data Entry Specialist/Indexer
Iron Mountain
11.2015 - 07.2016
Front Office Manager
Hollywood Stump Grinding
07.2013 - 09.2015
Customer Service Representative
Bank of America
02.2011 - 06.2013
Team Lead/Floor Supervisor
CSS
04.2004 - 01.2011
High School Diploma -
Woodlawn Sr. High School