Aimee Hecht
Williamsville,NY
Summary
Seeking a position as a Medical Assistant, dedicated to providing superior support for patients in need of reliable service and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Former EMT with 12 Years experience. 30 Years expertise in strategic sales growth, negotiations, time management, hiring, training Sourcing and Vendor Relationship Management, IT Procurement Specialist with proven sales performance who is adept at working independently with minimal supervision, as well as contributing and collaborating as a productive team member, problem solver. Business-to-Business Sales inside and outside Sales Environment, proactive at attaining new business by implementing unique marketing initiatives Executed sales of 1.5 million to 2.5 monthly Developed presentation materials, trade shows, long and short range strategic business plans Ability to understand and research client needs according to current market trends. Effective account management by making new contacts, closing, generating repeat business and unique marketing initiatives and programs Generated strategic growth with account doing 800k per year and increased market share to 10.6 million, in one year by executing marketing programs Coordinated and managed the development of vertical markets division Member of high performance team.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Patient Communication Representative
General Physicians, Women Healthcare
11.2021 - Current
- Enhanced patient satisfaction by effectively managing inbound and outbound calls, addressing inquiries, and providing information.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Contributed to a positive work environment through collaborative teamwork and open communication with colleagues.
- Developed strong relationships with patients by demonstrating empathy, understanding, and active listening skills.
- Provided exceptional customer service to patients, resulting in increased patient retention and loyalty.
- Streamlined appointment scheduling for improved patient experience and increased efficiency of clinic operations.
Volunteer EMT and Fire Fighter
Getzville Fire Company
01.2010 - 02.2020
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Medical Assistant
David Kurss
01.2015 - 01.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Sales Representative
RR Donnely
01.2009 - 01.2010
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
HealthNow, Planning Analyst IT
System Personnel Group
01.2008 - 01.2009
- Enhanced forecasting accuracy by implementing advanced statistical analysis techniques.
- Streamlined data collection processes for improved efficiency and more accurate planning outcomes.
- Collaborated with cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
- Evaluated market trends and competitor data to inform decision-making and drive profitable growth.
- Implemented process improvements that increased overall operational efficiency in the planning department.
UBMicro, IT Procurement Specialist
01.2007 - 01.2008
- Reduced procurement costs by implementing strategic negotiation tactics with suppliers.
- Streamlined purchasing processes for increased efficiency and cost savings.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Evaluated vendor performance using key performance indicators to ensure continuous improvement in service delivery.
Emedco, Key Account Manager
01.2006 - 01.2007
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Var Representative
Azerty Inc
01.2003 - 01.2005
- Increased artist signings by developing and maintaining relationships with music industry professionals.
- Implemented innovative scouting techniques for discovering new talent, resulting in a diverse roster of artists.
- Negotiated favorable contract terms for artists by leveraging industry knowledge and strong negotiation skills.
- Collaborated with marketing teams to develop unique promotional campaigns, raising the profiles of signed artists.
- Identified revenue-generating opportunities by analyzing market trends and emerging platforms for music distribution.
Internet Specialist
Northtown Automotive Companies
01.2001 - 01.2003
- Boosted online sales through effective email marketing campaigns and social media management.
- Developed e-commerce strategies that led to increased revenue growth from online sales channels.
- Maintained up-to-date knowledge of industry trends, incorporating new technologies into the company''s digital strategy when applicable.
Senior Account Executive
Ingram Micro
01.1985 - 01.2001
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
- Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
- Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
Education
Associates - Fine Arts, Music, business
Niagara Community College
Sanborn, NY1982
Erie 1 BOCES - business and office
Erie Community College, Development
Williamsville, West Seneca, NY1983
Certification - 260 Hour Medical Office Assistant Certificate
Technical Center
Buffalo, NY06.2009
PHLEBOTOMY - MEDICAL
Bryant And Stratton College
Getzville, NY06.2019
EMT Certification, CPR - Emergency Medical Technology Volunteer
Getzville Fire Department
Getzville, NY09.2010
Medical
Volunteer Services
ECMC, Catholic Health And Rowell Cancer Institute Skills
- Appointment Scheduling
- Healthcare Knowledge
- EKG/ECG
- Professional Communications
- Management Skills
- Customer Service
- Training Supervisor
- Microsoft 365
- Strong leadership skills, supervised, developed and coached staff
- Email-Outlook
- Medent
- Patient Education
- Time Management
- Maintaining Confidentiality
- Adaptability
- Professionalism
- Problem Solving
- Team Collaboration
- Telephone Etiquette
- Patient Confidentiality
- Caring and Empathetic
- Registration and Scheduling
- Building Rapport and Credibility
- Helthelink
- First Aid CPR AED
- Reliability and Dedication
Certification
NHA Certified Phlebotomist
Certification 2020
EMT Medical Terminology
Timeline
Patient Communication Representative
General Physicians, Women Healthcare
11.2021 - Current
Medical Assistant
David Kurss
01.2015 - 01.2016
Volunteer EMT and Fire Fighter
Getzville Fire Company
01.2010 - 02.2020
Sales Representative
RR Donnely
01.2009 - 01.2010
HealthNow, Planning Analyst IT
System Personnel Group
01.2008 - 01.2009
UBMicro, IT Procurement Specialist
01.2007 - 01.2008
Emedco, Key Account Manager
01.2006 - 01.2007
Var Representative
Azerty Inc
01.2003 - 01.2005
Internet Specialist
Northtown Automotive Companies
01.2001 - 01.2003
Senior Account Executive
Ingram Micro
01.1985 - 01.2001
Associates - Fine Arts, Music, business
Niagara Community College
Erie 1 BOCES - business and office
Erie Community College, Development
Certification - 260 Hour Medical Office Assistant Certificate
Technical Center
PHLEBOTOMY - MEDICAL
Bryant And Stratton College
EMT Certification, CPR - Emergency Medical Technology Volunteer
Getzville Fire Department
Medical
Volunteer Services
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