Aimee Hollaway De Jesus
Las Vegas,NV
Summary
Versatile and results driven professional with 15 years of experience in customer service and conflict resolutions within hospitality and administrative management. Proficient in client relations, sales, project coordination, and operational management with a proven ability to provide exceptional service across industries including retail, healthcare and solar. Eager to contribute my diverse skill set to a collaborative team while advancing my career in customer relations, operations management and business solutions.
Overview
16
16
years of professional experience
Work History
HOA Coordinator
Freedom Forever
10.2022 - Current
- Prepare and Submit detailed solar installation applications, including site plans, system details, and required documentation to various HOAs.
- Review and Analyze HOA covenants, conditions, and restrictions (CC&Rs) to identify and address any potential issues or limitations regarding solar installations.
- Proactively follow up on HOA application submissions and Obtain HOA Approval.
- Maintain and manage multiple Project Pipeline in different branches across various regions.
- Monitor changes in local ordinances, state access laws, permitting requirements, and HOA regulations impacting solar installations.
- Address and resolve HOA related concerns or issues raised by homeowners or HOA boards and work to find mutually beneficial resolutions to move projects forward, including design modifications or aesthetic consideration.
Patient Care Coordinator
WellCare Group
09.2020 - 03.2021
- Managed patient intake processes, appointment scheduling, verifying insurance details, Inquiries, and care coordination during the pandemic.
- Utilized problem-solving skills and empathy to address and resolve patient concerns, ensuring continued care, satisfaction, and retention in a high-demand, crisis-driven environment during a time of uncertainty.
- Collaborated with cross-functional teams to optimize patient care.
- Ensured compliance with COVID-19 safety protocols, maintaining patient care continuity while adhering to health and safety regulations.
Restaurant Event and Office Manager
KOI Restaurant & Lounge
10.2008 - 02.2016
- Managed all aspects of daily office operations and employee administration including new hire onboarding, customer service, employee documentation, payroll, labor reports, schedules, evaluations, insurance administration, labor law compliance, unemployment claims, and HR processes.
- Oversaw daily and monthly financial activities, including sales revenue, cash flow, credit card transactions, room charges, and reconciliation, ensuring accuracy and timely reporting.
- Supervised and tracked daily invoices, labor costs, monthly inventory, food & beverage budgets, P&L statements, and cost of goods sold (COGS)
- Provided conflict resolution support, addressing employee and client concerns to maintain positive relationships and smooth business operations.
- Developed training materials for employees, ensuring consistency in customer service and company policies.
- Planned, coordinated, and collaborated with clients to deliver customized event solutions ranging from intimate gatherings to large-scale corporate functions.
- Oversaw event logistics, including setup, staffing, menu design and décor, ensuring efficient execution and smooth operations.
- Partnered with the Chef and bar team to craft tailored menus and accommodate special dietary needs, enhancing client satisfaction.
- Built and maintained strong client relationships, proactively addressing and resolving client concerns and exceeding expectations throughout the event.
- Managed post-event follow-up, gathering client feedback to ensure satisfaction and foster repeat business and referrals.
Sales Associate
Louis Vuitton & Michael Kors
05.2011 - 05.2013
- Delivered exceptional customer service in a high-end retail environment to build and maintain lasting relationships with clients, ensuring repeat business and high levels of customer retention.
- Engage with clients to understand their needs and provide tailored recommendations across a wide range of luxury products, including leather goods, fashion, accessories, and more.
- Demonstrate deep knowledge of Louis Vuitton products, brand history, and craftsmanship, offering clients an immersive shopping experience.
- Maintain visual merchandising standards, ensuring the store environment is always immaculate and aligned with brand guidelines.
Education
High School Diploma -
Hamilton High School
Chandler, AZBachelors of Arts Communication And Media Studies
San Beda College Alabang
Manila, Philippines Skills
- Customer Service in diverse industries
- Proven ability to work both independently and as part of a team, and take ownership of tasks with minimal supervision
- Hospitality & Administrative Management
- Adaptability & Flexibility
- Conflict Resolution & Problem Solving
- Project Coordination & Pipeline Management
- Operations Management
- Analytical & Critical thinking
- Strong attention to detail
- Retail, Sales & Client Retention
- Event Planning & Coordination
- Payroll & Budget Management
- Resourceful & Proactive
- POS system operation
- Renewable Energy Knowledge
Timeline
HOA Coordinator
Freedom Forever
10.2022 - Current
Patient Care Coordinator
WellCare Group
09.2020 - 03.2021
Sales Associate
Louis Vuitton & Michael Kors
05.2011 - 05.2013
Restaurant Event and Office Manager
KOI Restaurant & Lounge
10.2008 - 02.2016
High School Diploma -
Hamilton High School
Bachelors of Arts Communication And Media Studies
San Beda College Alabang
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