Aimee Hong Tran
Sacramento,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Knowledge of financial reports preparation, bank statement reconciliations, data entry tasks, performing credit checks, supporting the finance team, and taking part in audits. Strong communication skills, teamwork, multitasking, and computer competencies. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
HRA Customer Services Representative-CHP Care Management
Central Health Medicare Plan
02.2022 - 08.2022
- Responsible for conducting telephony outreach to members of identified health plans to promote the benefits of completing the health plan per Medicare and Medicaid Services guidelines
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Conduct outbound telephony outreach to health plan members to complete the initial and reassessment health risk assessment
- Actively promotes the benefits of health risk assessment completion to members
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Accurately and concisely documents each call while continuing to interact with the members
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Ability to navigate information coming from multiple platforms and prioritize duties appropriately
- Accurate data entry of information coming from multiple avenues and platforms
- Must maintain compliance with all company policies and procedures.
Receptionist, Accounts Receivable
Nina Blinds & Shutters
03.2019 - 01.2022
- Scheduled appointments
- Greeted customers and visitors
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Filed documents and records and responded to customer problems and complaints
- Sent information, materials, or documentation
- Proofread documents, records, or other files to ensure accuracy
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Calculate costs of goods or services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist Administrator
T & P Auto Body & Paint
10.2017 - 12.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Manager
GH Coffee House
09.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant
Nguyen Chiropractor
07.2016 - 05.2017
- Greeted guests in with friendliness and professionalism.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Bachelor of Science, Accounting -
Western Governors University
Salt Lake City, UT01.2023
AAS - Business Management & Accounting -
Independence University
12.2018
Skills
- Fluent Bilingualism in Vietnamese and English
- Financial Management
- Human Resources and Policy
- Formation of Business Ethics
- Spreadsheet Applications
- Paperwork Processing
- Sales Reporting
- Technical Troubleshooting
- Telephone Reception
- Customer Support
Timeline
HRA Customer Services Representative-CHP Care Management
Central Health Medicare Plan
02.2022 - 08.2022
Receptionist, Accounts Receivable
Nina Blinds & Shutters
03.2019 - 01.2022
Receptionist Administrator
T & P Auto Body & Paint
10.2017 - 12.2018
Assistant Manager
GH Coffee House
09.2017 - 02.2018
Assistant
Nguyen Chiropractor
07.2016 - 05.2017
Bachelor of Science, Accounting -
Western Governors University
AAS - Business Management & Accounting -
Independence University
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