Customer-oriented customer service committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over numerous calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Hi, I’m
Aimiona Webster
Canal Winchester,Ohio
Summary
Overview
19
years of professional experience
Work History
Urban Express Charter
Dispatch Assistant
02.2012 - 12.2023
Job overview
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Managed scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across organization.
- Contributed to improved route planning by analyzing data trends and making recommendations for adjustments as needed.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed dispatching, routing, and tracking of 54 fleet vehicles.
Wilson's Leather Outlet
Customer Service Sales Representative
03.2009 - 07.2011
Job overview
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Collaborated with cross-functional teams to optimize overall customer experience.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues.
Wal-Mart Supercenter
Customer Service Representative
03.2005 - 07.2010
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Education
Bradford SchoolColumbus, OH
Associate of Applied Business from Business Management
10.2004
University Overview
Skills
- Deadline-oriented
- Data entry proficiency
- Adaptability and Flexibility
- Customer Complaint Resolution
- Customer Needs Assessment
- Sales Quota Achievement
- Incoming Call Management
- Multitasking Abilities
- Call center experience
Quote
Failures are only a lesson..grow from them
Timeline
Dispatch Assistant
Urban Express Charter
02.2012 - 12.2023
Customer Service Sales Representative
Wilson's Leather Outlet
03.2009 - 07.2011
Customer Service Representative
Wal-Mart Supercenter
03.2005 - 07.2010
Bradford School
Associate of Applied Business from Business Management
Failures are only lessons...Grow from them
Failures are only lessons...Grow from them
I've been so hard on myself when it came to failures all my life. Up until I read this book called "The Four Agreements" by Don Miguel Ruiz, it changed my whole outlook on life. I now take failure as a chance to take constructive criticism and learn from it all. I use it in everyday life when it comes to anything relationships,friendships and etc. Life is simply lessons that we're all growing from on our own journey and time.
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