Aimme Rosales Sandoval
Maricopa,AZ
Summary
Proven in enhancing customer satisfaction, excelling in efficient multitasking and robust teamwork, as demonstrated at Harrah's Casino. Skilled in food and beverage service, adeptly manage high-volume orders with a warm demeanor, significantly contributing to positive customer experiences. Expertise includes training peers, underscoring strong communication skills and commitment to quality service.
Overview
5
5
years of professional experience
Work History
Drink Server
Harrah's Casino
03.2023 - Current
- Completed daily side-work tasks such as restocking supplies and cleaning work areas to ensure smooth shift transitions.
- Demonstrated knowledge of various beverages, including cocktails, wines, and beers, guiding customers in their selections.
- Contributed to a positive work environment by building strong relationships with coworkers and supervisors.
- Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
Barista
Starbucks
10.2020 - 03.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Courtesy Clerk, Cashier, Clicklist & Starbucks
Fry's Marketplace
02.2020 - 10.2020
- Cross-trained and provided backup support for organizational leadership.
- Collaborated effectively with other departments to resolve issues affecting order fulfillment or customer satisfaction quickly and professionally.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Maricopa High School
Maricopa, AZ05.2020
Skills
- Excellent customer service
- Strong Communication Skills
- Warm and Friendly
- Food and Beverage Service
- Efficient multitasking
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Drink Server
Harrah's Casino
03.2023 - Current
Barista
Starbucks
10.2020 - 03.2023
Courtesy Clerk, Cashier, Clicklist & Starbucks
Fry's Marketplace
02.2020 - 10.2020
High School Diploma -
Maricopa High School