Aina Beckford
Mobile Expert
Miami Gardens,FL
Summary
Experienced office manager with a robust background in overseeing administrative operations and delivering exceptional customer service. With over 10 years of proven success, I excel in managing diverse teams, optimizing workflows, and ensuring efficiency in daily office functions. Skilled in budget management, regulatory compliance, and implementing strategic initiatives to streamline operations and enhance productivity. Adept at fostering positive relationships with clients, stakeholders, and team members through strong communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Mobile Expert-Supervisor
T-Mobile
01.2021 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Trained and developed new employees for ease of transition into team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Manager
Fulford Christian Academy
02.2018 - 05.2020
- Coordinating office activities and operations to secure efficiency and compliance to company policies Supervising administrative staff and dividing responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates by creating efficient customer service training programs and systems.
- Developed project management road map to define project objectives, timelines and milestones.
- Worked closely with accounting staff to developed organization systems for financial records and strengthened operational accountability and operational efficiencies
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Project Manager | Executive Assistant
Excell Coaches, LLC
03.2016 - 04.2018
- Created and implemented all company policies, agreements, and reporting structures between staff, vendors and management.
- Customer service liaison, managing all sales and customer service inquiries presented to the company
- Worked with operations manager to resolve customer retention problems, improving operations and provide exceptional customer service, which includes a campaign that lead to cutting our customer service complaints in half within three weeks of launch
- Developed and created expense reports, budgets and client management systems, streamlining operations
- Conduct research to prepare, gather, and proof briefing materials, agendas and presentations for all Executive-level meetings
Education
Associate of Arts - Business Administration
Broward College
Pembroke Pines, FL 01.2023 - Current
Skills
Bilingual (Spanish)
Customer service
Interpersonal Communication
Critical Thinking
Self-Starter
Policy Development
Inventory Control
Financial Tracking
Staff Management
Expense Reporting
Human Resources
Timeline
Associate of Arts - Business Administration
Broward College
01.2023 - Current
Mobile Expert-Supervisor
T-Mobile
01.2021 - Current
Operations Manager
Fulford Christian Academy
02.2018 - 05.2020
Project Manager | Executive Assistant
Excell Coaches, LLC
03.2016 - 04.2018