Aina Hori
Washigton,DC
Summary
Dynamic Japanese Language Tutor at American University, adept at enhancing student engagement through tailored lesson plans and effective language assessments. Proven customer service skills as a Hotel Front Desk Clerk, fostering positive guest experiences and teamwork. Multilingual with native fluency in Japanese, committed to delivering exceptional educational and hospitality services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Japanese Language Tutor
American University
09.2025 - Current
- Facilitated language lessons tailored to individual student needs and learning styles.
- Developed engaging lesson plans incorporating multimedia resources and interactive activities.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with parents to discuss student performance and strategies for improvement.
Hotel Front Desk Clerk
Nest Hotel Tokyo Hanzomon
05.2024 - 08.2025
- Greeted and assisted guests during check-in and check-out processes, ensuring a positive experience.
- Managed reservations using property management system, accurately processing changes and cancellations.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
- Enhanced English skills while contacting the guests from various countries
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Cafe Worker
Saint Marc Cafe
03.2025 - 07.2025
- Prepared and served beverages and food items according to established quality standards.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Education
Bachelor of Arts - International Relations
Waseda University
Tokyo, Japan03-2028
Bachelor of Arts - Linguistics
American University
Washington, District of Columbia, DC05-2026
Skills
- Vocabulary building
- Multilingualism
- Native fluency in Japanese
- Language assessment
- Feedback provision
- Customer service
- Welcoming guests
- Multi-line phone systems
- Teamwork orientation
- Phone calls support
- Teamwork and collaboration
- Punctual and reliable
Accomplishments
- Instructed 20+ undergraduate students in conversational Japanese and grammar, improving their speaking fluency, as well as their cultural understanding.
- Resolved guest issues promptly, leading to positive reviews and repeat bookings, providing bilingual (English-Japanese) support for international travelers, improving communication efficiency.
- Received positive feedback and repeat customers through personalized recommendations and attentive service.
Certification
IELTS 7.0 (2023, August)
- Demonstrated advanced proficiency in academic English, including listening, speaking, reading, and writing.
- Equivalent to CEFA Level C1, indicating the ability to communicate effectively in academic and professional environment.
Awarded as Progress in English, Queen Margaret's School (Canada, 2023, July)
- Overcame initial communication challenges by actively engaging in class discussions and seeking clarification from instructors.
- Earned “Most Improved English Proficiency” award for outstanding progress in language ability and participation.,
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Japanese Language Tutor
American University
09.2025 - Current
Cafe Worker
Saint Marc Cafe
03.2025 - 07.2025
Hotel Front Desk Clerk
Nest Hotel Tokyo Hanzomon
05.2024 - 08.2025
Bachelor of Arts - International Relations
Waseda University
Bachelor of Arts - Linguistics
American University