Aindrea Ellis
Summary
Adept at enhancing patient experiences and streamlining clinic operations, I leveraged my expertise in dental radiography and patient management at Dr. Ronald P. Petrosky, DDS, MAGD. My proactive approach improved patient retention significantly, showcasing my ability to blend technical skills with exceptional interpersonal abilities for optimal care delivery. Reliable Dental Assistant with 26 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with -hand procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am a crossed trained dental assistant. I have done front desk, verifications of insurance,insurance billing,narratives,resubmissions. We use Softdent in our office, but I have also used Dentrix ,Eaglesoft and are proficient in both . I have tempted in other offices and was front desk and assistant or sometimes just front desk for insurance purposes .
Overview
26
26
years of professional experience
Work History
Certified Dental Assistant
Dr. Ronald P. Petrosky, Dds, Magd
03.2002 - Current
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Aided in the creation of custom dental appliances such as mouthguards or retainers by taking precise impressions of patients'' teeth.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
- Expedited insurance claim processing by accurately completing required documentation in a timely manner.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Front Desk/Dental Assistant
Dental Fillings
05.2006 - 09.2009
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Dental Assistant
Tom's River Family Dental
01.2001 - 03.2002
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Dr Richard Ostrowski
02.1999 - 02.2001
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
Education
No Degree - Dental Assistant
Ocean County College
Toms River, NJ05.1999
Skills
- Dental Radiography
- Infection control proficiency
- Impression Taking Expertise
- Patient Management
- Restorative Dentistry
- Oral Surgery
- Electronic Charting
- Dental office administration
- Patient Relations
- Team Collaboration
- Digital dentistry familiarity
- OSHA Compliance Knowledge
- Insurance Billing
- Appointment scheduling proficiency
- Sterilization techniques
- Dental Materials Knowledge
- HIPAA Regulations Understanding
- Patient Assessments
- Patient Education Abilities
- Diagnostic Imaging
- Equipment maintenance abilities
- Dental Radiography Techniques
- Oral Anatomy Understanding
- Dental appliance fabrication
- Case Management
- Insurance Billing Knowledge
- Insurance Claims
- Dental impressions
- Patient Scheduling
- Dental terminology knowledge
- X-Ray Processing
- Sanitation protocols
- Office Management
- Appointment Scheduling
- Dental records
- First Aid Training
- Certified in CPR/AED
- Insurance Verification
- Dental Billing
Timeline
Front Desk/Dental Assistant
Dental Fillings
05.2006 - 09.2009
Certified Dental Assistant
Dr. Ronald P. Petrosky, Dds, Magd
03.2002 - Current
Dental Assistant
Tom's River Family Dental
01.2001 - 03.2002
Dental Assistant
Dr Richard Ostrowski
02.1999 - 02.2001
No Degree - Dental Assistant
Ocean County College
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