Aindrila Das Sarkar
Bellevue,WA
Summary
Seasoned Biomedical Engineer and Customer Service Executive with a proven history of enhancing customer satisfaction at Fresenius Medical Care. Excelled in complaint resolution and technical support, leveraging advanced Excel for insightful reporting. Skilled in ERP and CRM software, with a knack for fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Executive- Customer Service
Fresenius Medical Care Holdings Inc.
12.2020 - 11.2023
- Built strong relationships with customers by providing technical support and resolving complaints.
- Complain logging & assigning to field engineers through CRM platform known as Techserv.
- Report Generation & Analysis and monthly tracking with the help of Advance Excel (ex: Pivot Tables & Lookup formulas)
- Coordinating with Managers & functional peer groups for smooth service operations.
- Tracked customer feedback and reported any trends or issues to management team for further analysis.
- Provided training support to new staff members regarding company policies and procedures related to customer service.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Biomedical Engineer
Max Super Speciality Hospital, Patparganj
03.2019 - 12.2020
- Provided technical support for the installation & commissioning, preventive maintenance and troubleshooting of medical equipment.
- Educated clinicians and other personnel on proper use of equipment.
- Evaluated safety, efficiency, and effectiveness of biomedical equipment.
- Utilization, complaints and monthly report analysis of major Equipments.
- Equipments and OT instrument procurement & management through ERP.
- Preparing indents & justification and raising SER/CER items in ERP
- Contract renewals
- Vendor management and invoice processing.
Service Coordinator
Jaggi Instruments
11.2017 - 03.2019
- Coordinated with multiple departments to ensure smooth operations; organized and efficient.
- Monitored service delivery to verify quality standards.
- Generated weekly reports to inform management on service performance.
- Management of Spare parts & complaints handling.
Education
Bachelor of Technology - Biomedical Engineering
Amity University
Haryana, India05.2017
Skills
- Complaint Handling
- Teamwork and Collaboration
- CRM software
- ERP
- Microsoft Advance excel
- Microsoft office suits
- Technical support
- Document Review
- Root cause analysis
- Regulatory complaince
Timeline
Executive- Customer Service
Fresenius Medical Care Holdings Inc.
12.2020 - 11.2023
Biomedical Engineer
Max Super Speciality Hospital, Patparganj
03.2019 - 12.2020
Service Coordinator
Jaggi Instruments
11.2017 - 03.2019
Bachelor of Technology - Biomedical Engineering
Amity University
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