Ainessa Jeffrey
Shorewood,IL
Summary
Strategic and result-oriented sales executive, who thrives to meet and exceed productivity goals while providing high-quality customer satisfaction through exceptional communication and goal orientated techniques. Being a passionate believer in cultivating long-term relationships to fulfill customer needs and aspirations.
Overview
1
1
Certification
Work History
Sales Executive, Remote Plasma: Community & Specialty Pharmacy
Cencora
2022 - present
- Protected, converted, and grew the Plasma & Specialty business through active call listening, deal presentations, and utilizing reporting systems to understand market and customer order trends which resulted in exceeding TRV goals by 152% totaling $298.6MIL.
- Presented competitive market price and solution strategy driven agreements to new and current customers that totaled in over $302MIL in potential new revenue sales.
- Collaborated with learning and development team to create specialty focus training guides for new hires which improved the onboarding process.
Inside Sales -National Accounts: Women’s Health
Cencora
2019 - 2022
- Managed 1200+ assigned accounts through outbound calls, emails and providing customer solutions for issues in a timely manner that resulted in protecting sales of $22 Billion.
- Met business targets for products that fall under the specialty segment such as flu, plasma derivatives, specialty, oncology, and women’s health that resulted in meeting goal by 133%.
- Converted non loyal customers to being loyal with Cencora that resulted in over $3MIL in new sales.
Customer CARE Associate II
Cencora
2018 - 2019
- Ensuring the utmost customer satisfaction by expertly addressing issues, concerns and communicating proactively with customers through calls and case management.
- Responsible for constantly updating and maintaining customer data within Salesforce to ensure customer profiles are accurate which impacts daily deliveries and overall sales.
- Correspond with various departments such as field sales associates, and distribution team on a daily bases to assist with special requests and time sensitive issues.
Account Coordinator
Smith Medical Partners
2016 - 2018
- Managed a national customer base of 700+ accounts that consisted of multiple different health organizations through daily call targets and emails.
- Active listening and evaluating customers' needs and expectations, ultimately resulted in problem solving and increased sales through product recommendation.
- Trained and supported new hire associates through our on-board programs, to insure company accounts, policies and procedures are executed promptly and efficiently.
Education
Bachelor of Arts in Psychology -
Northern Illinois University
05-2016
Skills
- SAP
- SharePoint
- Salesforce
- CRM
- Microsoft Office
- ADP
- Outlook
- Google docs
- Smartsheet
- Cisco (Finesse)
- PowerBI (IQVIA)
- Relationship Building
- Account Management
- Territory Development
- Plasma and Blood Derivate Product Expertise
- Specialty and Long Term Care Expertise
- Women's Health Product Expert
Certification
- Care Award: Customer Focus Action/Results Driven Service Award, 2017
- Certificate of Completion: AmerisourceBergen Boot Camp Chicago Distribution Center, 2018
Timeline
Sales Executive, Remote Plasma: Community & Specialty Pharmacy
Cencora
2022 - present
Inside Sales -National Accounts: Women’s Health
Cencora
2019 - 2022
Customer CARE Associate II
Cencora
2018 - 2019
Account Coordinator
Smith Medical Partners
2016 - 2018
Bachelor of Arts in Psychology -
Northern Illinois University