Ai Nhu Lam
El Cerrito,CA
Summary
Cheerful Restaurant Server offering experience in fast-paced restaurants. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Crave Bistro
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Took customer's orders and answered all questions over the phone.
- Input third-party delivery apps into P.O.S.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Restaurant Server
Pho Hoa
09.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Took customer's orders and answered all questions over the phone.
- Input third-party delivery apps into P.O.S.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelor of Arts - Economics
San Francisco State University
San Francisco, CA12.2025
Skills
- Excellent Customer Service
- Build Relations with Customers
- Excellent multitasking and prioritization
- Able to operate under pressure
- Quick learner
- Positive and Friendly
- Food Preparation and Safety
- Detail Oriented
- Cash Handling
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Restaurant Server
Crave Bistro
05.2022 - Current
Restaurant Server
Pho Hoa
09.2021 - 05.2022
Bachelor of Arts - Economics
San Francisco State University
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