Ainhoa Fernandez
East Windsor
Summary
Results-driven professional with exceptional leadership in optimizing operations and attention-to-detail skills. Bilingual in Spanish and English, skilled in team collaboration, and known for strong decision-making and organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Service Captain
Americana Kitchen and Bar
East Windsor, NJ
08.2023 - Current
- Supervised service staff to ensure exceptional guest experiences and adherence to service standards.
- Trained new team members on menu offerings, customer service protocols, and operational procedures.
- Coordinated dining room operations, optimizing seating arrangements for efficiency during peak hours.
- Developed strong relationships with guests to enhance loyalty and encourage repeat visits.
- Delegated tasks efficiently among servers during busy shifts, optimizing productivity while maintaining high-quality service standards.
Command Order Processing (Team Lead)
Aurobindo Pharma
East Windsor, NJ
12.2021 - 08.2023
- Oversaw order processing operations, ensuring timely and accurate fulfillment of customer requests.
- Coordinated communication between departments to streamline order flow and resolution of issues.
- Trained team members on order fulfillment process and RF systems, enhancing overall team efficiency and performance.
- Implemented process improvements that reduced order turnaround time and increased customer satisfaction.
- Developed comprehensive standard operating procedures (SOP) to standardize workflows and improve team performance.
- Monitored processes to uphold compliance and maintain high attention to detail.
- Technical troubleshooting in mechanical/system issues
- Proficient with Microsoft 365, Oracle and Inyxa
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT02-2027
Skills
- Strong decision-making
- Bilingual (Spanish - English)
- Exceptional leadership
- Proficient in handling multiple tasks
- Organizational skills
- Quick learner
- Strong work ethic
Certification
CompTIA A+
Timeline
Sr. Service Captain
Americana Kitchen and Bar
08.2023 - Current
Command Order Processing (Team Lead)
Aurobindo Pharma
12.2021 - 08.2023
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University