Ainhoa (I-no-ah) Gonzalez Anton
Lake Stevens,WA
Summary
Bilingual and detail oriented customer service specialist. Personable, and adept at managing sensitive situations. Highly organized, self-motivated, and experienced in fast paced call center environments.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Uber Eats / Doordash / Spark / Grubhub
08.2022 - Current
- Assured customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
House Manager
SAHM
10.2016 - Current
- Adapted quickly to last-minute changes in plans or circumstances.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Improved household efficiency by implementing detailed schedules and routines.
- Fostered a positive environment by establishing an atmosphere of trust, respect, and love within the household.
Real Estate Agent
La Villa Real Estate
01.2015 - 04.2016
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Generated leads for sales and rental properties through cold calls and referrals.
Customer Care Manager
IHG - InterContinental Hotels Group
11.2012 - 08.2014
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Met or exceeded departmental KPIs consistently through strong problem solving skills combined with empathy.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
Sales Agent
Dial America
06.2007 - 01.2009
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
Receptionist
Johnny's Suzuki
03.2005 - 06.2007
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Auto Insurance Agent Assistant.
Nationwide Insurance
11.2003 - 04.2005
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
Certificate of Completion - Language Interpretation
De La Mora Training
Online11.2023
No Degree - Early Childhood Education
Ashford University
San Diego, CA2012
High School Diploma -
Summerville High School
Summerville, SC06.2005
Skills
- Dependable and Responsible
- Bilingual: Spanish / English (Native level)
- Typing Speed: 55 WPM
- Data entry proficiency
- Works Well Under Pressure
- Able to grasp new concepts quickly
- Great problem-solving skills
- Good Telephone Etiquette
- Multitasking
- Well versed at task prioritization
Timeline
Delivery Driver
Uber Eats / Doordash / Spark / Grubhub
08.2022 - Current
House Manager
SAHM
10.2016 - Current
Real Estate Agent
La Villa Real Estate
01.2015 - 04.2016
Customer Care Manager
IHG - InterContinental Hotels Group
11.2012 - 08.2014
Sales Agent
Dial America
06.2007 - 01.2009
Receptionist
Johnny's Suzuki
03.2005 - 06.2007
Auto Insurance Agent Assistant.
Nationwide Insurance
11.2003 - 04.2005
Certificate of Completion - Language Interpretation
De La Mora Training
No Degree - Early Childhood Education
Ashford University
High School Diploma -
Summerville High School
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