Ainhoa Vasquez
Pembroke Pines
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor Front Store, Rx
CVS/caremark
12.2023 - Current
- Resolved customer inquiries and complaints to enhance overall patient satisfaction.
- Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
- Implemented safety protocols to maintain compliance with health regulations and standards.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Supervised team operations to ensure efficient workflow and adherence to pharmacy standards.
Assistant Supervisor
Aldi
01.2023 - 11.2023
- Supervised daily store operations to ensure exceptional customer service and operational efficiency
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Led team in daily store operations, ensuring high standards of customer service and product availability.
Receptionist
Guadalupe Animal Clinic
09.2019 - 11.2022
- Assisted clients with inquiries, providing exceptional customer service in a fast-paced environment.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Processed patient intake forms and maintained accurate medical records for all clients.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Colegio La Asuncion
Leon, NicaraguaAssociate of Science - Animal Science
Broward College
Fort Lauderdale, FL11-2027
Veterinary Assistant - Veterinary Assistant
Gale Education
Fort Lauderdale, FL05-2026
Skills
- Multitasking
- Cleaning and sanitizing
- Collaboration and teamwork
- Excellent communication
- HIPAA compliance
- Data entry
- Professionalism
- Adaptability
Certification
- ACVECC: CPR, BLS Recover CPR: Animal Basic Life Support
- ACVECC: RECOVER CPR - ALS (in progress)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor Front Store, Rx
CVS/caremark
12.2023 - Current
Assistant Supervisor
Aldi
01.2023 - 11.2023
Receptionist
Guadalupe Animal Clinic
09.2019 - 11.2022
High School Diploma -
Colegio La Asuncion
Associate of Science - Animal Science
Broward College
Veterinary Assistant - Veterinary Assistant
Gale Education