Ainise Eliesa
Portland,OR
Summary
Dedicated professional experienced in working with the public in roles suited to a Customer Service
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
McGee Air Services
Portland, OR
01.2022 - 12.2023
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used scanners to track parcel information, condition or receipt.
Sterile Processing Technician
Kaiser Permanente
Clackamas, OR
04.2015 - 04.2022
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Gathered and prepared instruments and surgical supplies.
- Recorded results of biological and diagnostic tests.
- Handed instruments and supplies to surgeons during procedures.
- Purchased and stocked inventory of medical equipment using approved sources and components.
- Tracked and maintained spares, tools and medical test equipment and verified proper calibration and readiness for use.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Front Desk Receptionist
Marriott
Portland, OR
11.2018 - 09.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Grant High School
Portland, OR06.2002
Skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
- Critical thinking and problem solving
- Flexible Schedule
- Customer Assistance
Languages
Tongan
Native/ Bilingual
Certification
- Sterile Processing Technician (SPT)
- CNA License
- Certified Medication Technician (CMT)
Timeline
Ramp Agent
McGee Air Services
01.2022 - 12.2023
Front Desk Receptionist
Marriott
11.2018 - 09.2020
Sterile Processing Technician
Kaiser Permanente
04.2015 - 04.2022
High School Diploma -
Grant High School