Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ainise Eliesa

Portland,OR

Summary

Dedicated professional experienced in working with the public in roles suited to a Customer Service

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ramp Agent

McGee Air Services
Portland, OR
01.2022 - 12.2023
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Protected customers' baggage from loss, theft and damage.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used scanners to track parcel information, condition or receipt.

Sterile Processing Technician

Kaiser Permanente
Clackamas, OR
04.2015 - 04.2022
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Handed instruments and supplies to surgeons during procedures.
  • Purchased and stocked inventory of medical equipment using approved sources and components.
  • Tracked and maintained spares, tools and medical test equipment and verified proper calibration and readiness for use.
  • Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Front Desk Receptionist

Marriott
Portland, OR
11.2018 - 09.2020
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

High School Diploma -

Grant High School
Portland, OR
06.2002

Skills

  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Critical thinking and problem solving
  • Flexible Schedule
  • Customer Assistance

Languages

Tongan
Native/ Bilingual

Certification

  • Sterile Processing Technician (SPT)
  • CNA License
  • Certified Medication Technician (CMT)

Timeline

Ramp Agent

McGee Air Services
01.2022 - 12.2023

Front Desk Receptionist

Marriott
11.2018 - 09.2020

Sterile Processing Technician

Kaiser Permanente
04.2015 - 04.2022

High School Diploma -

Grant High School
Ainise Eliesa