Ainsley B Kitchen
Miami,FL
Summary
Dynamic psychiatric case manager with a proven track record at Nicklaus Children's Hospital, excelling in crisis intervention and data analysis. Recognized for enhancing patient care quality through effective communication and team collaboration. Adept at streamlining workflows, ensuring compliance, and training staff, while maintaining meticulous attention to detail in clinical documentation.
Overview
2026
2026
years of professional experience
Work History
Utilization Reviewer/Psychiatric Case Manager
Nicklaus Children's Hospital
01.2007 - Current
- Evaluated clinical documentation for accuracy and compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to enhance patient care quality and safety measures.
- Developed training materials for staff to improve understanding of review processes and standards.
- Streamlined review workflows, reducing turnaround times while maintaining high-quality assessments.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Implemented safety protocols to ensure secure working environment.
- Streamlined communication channels, making it easier for teams to share information.
- Collaborated with healthcare providers to ensure comprehensive service delivery.
- Conducted crisis interventions to stabilize patients in acute distress situations.
- Provided training and mentorship to junior staff on case management best practices.
- Advocated for patient rights and access to necessary resources within the community.
- Improved continuity of care by maintaining detailed documentation of patients'' progress and interventions.
- Streamlined case management processes for improved efficiency in patient assessments and referrals.
- Provided crisis intervention services to stabilize patients in acute distress, ensuring safety and proper care.
- Educated family members about mental health disorders and treatment options, promoting understanding and support for patients.
- Analyzed and evaluated patients' data and tests and examined findings to diagnose nature and extent of mental disorders.
- Reviewed and evaluated treatment procedures and outcomes in order to present accurate case reports.
- Coordinated multidisciplinary care plans to address patient needs effectively.
Behavior Technician III
Nicklaus Children's Hospital
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Collaborated with multidisciplinary teams to enhance program effectiveness and client support.
- Trained and mentored junior staff on behavioral intervention techniques and best practices.
- Conducted data collection and analysis to monitor progress and inform treatment adjustments.
- Facilitated communication between clients, families, and therapists to ensure cohesive care strategies.
- Evaluated client behavior patterns to identify triggers and recommend proactive interventions.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Charted on each patient daily.
- Assisted in development of therapeutic activities for patients.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Unit Secretary
Nicklaus Children's Hospital
- Managed medical records and documentation with attention to accuracy and compliance.
- Facilitated communication between healthcare providers, patients, and administrative staff.
- Trained new staff on office protocols, systems, and patient interaction best practices.
- Implemented electronic health record system updates to improve data accessibility and security.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Bachelor of Science - Nursing
Florida International University
Miami, FLAssociate of Arts - Business Administration
Broward College
Hollywood, FLNo Degree - Billing And Coding-Certificate
Miami Dade College
Miami, FLSkills
- Proofreading
- Email communication
- Adaptability and flexibility
- Attention to detail
- Decision-making
- Critical thinking
- Team contribution
- Data entry
- Work prioritization
- Clear communication
- Team building and leadership
- Customer service
Timeline
Utilization Reviewer/Psychiatric Case Manager
Nicklaus Children's Hospital
01.2007 - Current
Behavior Technician III
Nicklaus Children's Hospital
Unit Secretary
Nicklaus Children's Hospital
Bachelor of Science - Nursing
Florida International University
Associate of Arts - Business Administration
Broward College
No Degree - Billing And Coding-Certificate
Miami Dade College