Ainsley Carter
Macon,GA
Summary
Seasoned IT professional with 11 years of expertise in senior roles, including Systems Analyst, Scrum Master, and Product Owner. Adept in project management, requirements analysis, and workflow enhancement. Recognized for proactive problem-solving and Agile leadership, excelling in orchestrating Scrum meetings, ensuring seamless team communication, and prioritizing a customer-centric approach to requirements. Proficient in impediment removal, workload management, and continuous learning, staying current with evolving IT trends. Demonstrates strategic scope alignment and deployment management skills to ensure projects align with business objectives and yield optimal results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Software Analyst
GEICO
Macon , Georgia
01.2011 - 10.2022
- Spearheaded project management initiatives, serving as the primary conduit between clients and internal teams. Facilitated collaborative sessions with stakeholders to precisely define features, integrations, and strategic partnerships.
- Applied analytical skills to identify, analyze, and comprehensively document user requirements, procedures, and processes. Developed optimization strategies, ensuring alignment with organizational goals and efficiency improvements.
- Proactively identified opportunities to enhance workflow, introducing and modifying processes. Revamped use cases for each initiative and pioneered the creation of new components across functional areas, contributing to overall operational excellence.
- Delivered prompt and effective user support by meticulously tracking issues and communicating resolutions. Maintained a customer-centric approach to ensure seamless operations and user satisfaction.
- Maintained currency with the latest IT developments and advancements, proactively integrating automation and modernization strategies. Stayed at the forefront of technological trends to drive continuous improvement in systems and processes.
Scrum Master
GEICO
Macon, GA
04.2022 - 10.2022
- Orchestrated daily Scrum meetings and led stand-ups, demonstrating adept Agile leadership in sprint planning for multiple concurrent projects. Ensured seamless communication and progress updates within the team.
- Played a pivotal role in customer engagement, actively gathering requirements, clarifying specifications, and translating them into comprehensive product backlogs. Documented new features, strategies, and user stories with detailed acceptance criteria.
- Proactively identified and removed impediments, shielding team members from interruptions to optimize productivity. Cultivated an environment conducive to focused work by mitigating distractions.
- Delegated tasks to team members, continually assessing workloads to meet project deadlines and parameters. Ensured equitable distribution of responsibilities for a cohesive and efficient team dynamic.
- Identified key components and integration touchpoints, contributing to comprehensive component testing and end-to-end system testing based on design reviews. Strengthened the testing strategy for robust and optimized system performance.
Product Owner
GEICO
Macon, GA
11.2017 - 03.2022
- Spearheaded the detailed gathering of use cases and requirements through a variety of channels, including on-site visits, virtual meetings, and customer advisory board sessions. Ensured a comprehensive understanding of stakeholder needs.
- Maintained agile project plans by adeptly incorporating changing objectives, specifications, and staff availability. Adapted to evolving project dynamics, optimizing plans for successful outcomes.
- Vigilantly monitored project milestones and deliverables, staying ahead of schedules to proactively identify and address potential roadblocks. Fostered a proactive approach to project management.
- Fostered close connections with project personnel to swiftly identify and resolve problems. Maintained an open line of communication, promoting a collaborative and solution-oriented team environment.
- Ensured continuous alignment of project scope with business objectives, making necessary modifications to enhance effectiveness and contribute to the intended results. Ensured that projects remained tightly aligned with organizational goals.
- Effectively managed pre-production and production product deployments, overseeing the entire deployment lifecycle. Demonstrated proficiency in coordinating seamless transitions from development to live production environments.
Education
Bachelor's Degree -
The University of Alabama
Tuscaloosa, ALSkills
- Agile Methodologies
- Project and Change Management
- Risk Assessment
- Organized
- Self Starter
- Multi-tasking
- Time management
- Verbal and Written Communication
- Interpersonal Skills
- Complex Problem Solving
- Data Analysis
- Systems Analysis
- Strong Attention to Detail
- Adaptability
Certification
- Agile Scrum Master (CSM), Scrum Alliance
- Agile Product Owner (CSPO), Scrum Alliance
- Georgia Licensed Property and Casualty Insurance agent, GA Department of Insurance
- Project Management Professional certification (CPMP) in progress. Expected certification date 03/2024. Scrum Alliance
TECHNICAL SKILLS & SOFTWARE PROGRAMS
Hands on: Cosmos Database, Postman, Azure DevOps, JIRA, Azure Subscriptions, SQL, Splunk, TeaLeaf, Workday, e-Signature, DocuSign, Business Analysis, System Analysis, SDLC, Confluence, B2B, SaaS, MS Office.
Timeline
Scrum Master
GEICO
04.2022 - 10.2022
Product Owner
GEICO
11.2017 - 03.2022
Senior Software Analyst
GEICO
01.2011 - 10.2022
Bachelor's Degree -
The University of Alabama