Ainsley Cook
Dutch Bros Coffee
College Station,TX
1
Certification
2027
years of professional experience
Nationally registered EMT and experienced leader with a strong background in team management, customer service, training, high pressure environments. Skilled at communicating clearly, coaching and developing team members, maintaining high standards, and making sound decisions in fast-paced situations. Eager to apply strong leadership, teamwork and patient-centered communication skills to a career in emergency medical services.
Work History
Farm Hand
- Conducted repairs, equipment checks, and routine property upkeep to maintain operational readiness.
- Maintained consistent oversight of livestock, watched closely for changes in animals and provided medical treatment as needed.
- Ensured efficient farm operations through routine equipment maintenance and repairs.
- Provided daily feeding, watering, and care for livestock in a farm environment.
Shift Leader
4 Years 2 Months- Led shift operations, coordinating drive-thru flow, drink production, and customer service.
- Coached teammates on Dutch Bros standards and service expectations, improving overall team performance.
- Resolved customer concerns swiftly during high-volume rushes, enhancing customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Fostered a welcoming atmosphere for customers and team members by promoting friendly interactions.
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Barista
5 Years 2 Months- Crafted diverse drink options to enhance customer experience and foster personal connections, prioritizing speed, quality, and customer connections without compromising any goals.
- Provided fast, friendly drive-thru service, ensuring order accuracy and engaging with customers to enhance their experience.
- Operated POS system for processing payments and splitting orders, facilitating efficient transaction flow.
Assistant Manager
2 Years 9 Months- Supervised daily shop operations, ensuring consistent service, product quality, and cleanliness standards.
- Managed shift coverage, labor priorities, and opening and closing responsibilities.
- Trained and coached crew on Dutch Bros drink recipes, POS procedures, and customer service expectations.
- Monitored inventory levels, restocked supplies, and supported product ordering to maintain workflow.
- Maintained up-to-date knowledge of company policies, operational standards, and headquarters communications to ensure consistent implementation across the team.
- Monitored team performance and operational practices to ensure adherence to company standards.
- Coached and provided constructive feedback to enhance employee performance and support professional development.
- Reinforced company procedures while fostering a culture of accountability and teamwork.
Mobile Operations Crew
1 Year 1 Month- Traveled nationwide to newly opened and pre-opening Dutch Bros locations, facilitating successful store launches and enhancing team development.
- Trained new employees on drink preparation, recipes, quality standards, and customer service expectations.
- Provided hands-on training and guidance to help new crews build confidence, improve efficiency, and prepare for daily operations.
- Developed and supported cohesive, collaborative teams capable of operating independently while maintaining consistent service standards.
- Worked effectively in fast-paced environments.
- Resolved customer concerns promptly while supporting positive team experience.
- Self-motivated, with a strong sense of personal responsibility.
Team Leader
7 Months- Collaborated with upper management to lead and train team members, maintained team focus, addressed guest issues, and executed closing/opening duties.
- Directed front-of-house and kitchen workflows to maintain fast, consistent guest service.
- Monitored order accuracy and resolved guest concerns to ensure satisfaction and maintain service speed.
Team Member
2 Years 5 Months- Prepared and served food, enhancing guest experience through exceptional customer service.
- Delivered fast, friendly service, resolving guest questions to uphold brand standards.
- Prepared menu items accurately, ensuring adherence to food safety and quality procedures.
CNA
5 Months- Monitored vital signs, promptly communicated health changes to family members to ensure informed decision-making
- Supported safe mobility transfers and repositioning, minimizing fall risk and preventing pressure injuries
- Assisted with bathing, grooming, and personal hygiene for comfort and dignity
- Prepared meals and snacks aligned with dietary needs and daily routines
- Documented daily care activities and client responses, ensuring accurate and comprehensive health records
Education
High School Diploma
- Graduated
- GPA: 3.9
Emergency Medical Technician - Emergency Medicine
Skills
Equipment Operation
Dependable and hardworking
Service orientation
Team leadership
Teamwork & Collaboration
Time management
Critical thinking
Conflict resolution
Attention to Detail & Accountability
Adaptability
Communication skills
Equipment maintenance
Certification
BLS and CPR certified
AED certified
NREMT certified
Timeline
Assistant Manager
Dutch Bros
11.2023 - 08.2026Read More
Mobile Operations Crew
Dutch Bros
10.2022 - 11.2023Read More
Shift Leader
Dutch Bros
08.2022 - CurrentRead More
Barista
Dutch Bros Coffee
08.2021 - CurrentRead More
Team Leader
Chik-fil-a
12.2020 - 07.2021Read More
CNA
Private Family Client
04.2019 - 09.2019Read More
Team Member
Chik-fil-a
07.2018 - 12.2020Read More
Farm Hand
Kasper Farms
Read More
North Zulch High School
High School Diploma
Read More
Blinn College
Emergency Medical Technician from Emergency Medicine
Read More