Summary
Work History
Education
Skills
Timeline
Generic

Ainsley Falcone

Old Lyme,CT

Summary

Dynamic and versatile professional with a proven track record at Otto Pizza for enhancing guest satisfaction through meticulous dining room maintenance and exceptional service. Expertise in event coordination and a commitment to customer service excellence. Brings a blend of strong interpersonal relations and food safety practices. Adaptable and team-oriented, consistently improving service delivery and operational efficiency.

Hospitality professional with proven track record in maintaining high standards of cleanliness and customer service. Recognized for effective collaboration with team members and ability to thrive under changing demands. Known for strong interpersonal skills and reliability.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Restaurant Busser

Otto Pizza
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Trained new staff in bussing and cleaning procedures.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Enhanced overall restaurant presentation through constant upkeep of common areas such as entryways, waiting areas, coat rooms, and restrooms.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
  • Maintained a comprehensive knowledge of menu items, daily specials, and allergen information to provide informed assistance when necessary.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Marina Dock Hand

Freedom Boat Club
06.2024 - 10.2024
  • Participated in staff training programs designed to enhance knowledge about current industry trends or best practices within the profession.
  • Supported marina maintenance tasks for a clean and well-organized environment.
  • Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
  • Maintained accurate records of dock usage, reservations, and billing information.
  • Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
  • Conducted regular inventory checks of supplies and equipment for efficient marina operations.
  • Liaised with customers to determine vehicle issues and identify problems.
  • Monitored weather conditions closely to proactively communicate potential hazards or delays to guests, ensuring their safety during their stay at the marina.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Dog Sitter

Rover.com
01.2019 - 09.2024
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
  • Kept accurate records of each dog''s needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave medication to pets following guidelines from owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.

Restaurant Hostess

Otto Pizza
04.2018 - 09.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Provided patrons with estimated waiting times during peak service hours.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.

Banquet and Restaurant Server

River Tavern
01.2018 - 01.2023
  • Provided excellent customer care by promptly resolving any issues that arose during service, resulting in satisfied and loyal patrons.
  • Assisted in inventory management through accurate documentation of product usage during shifts, helping maintain adequate stock levels at all times.
  • Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
  • Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
  • Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set up banquet tables and chairs based on event requirements.
  • Handled food and beverage orders for up to 275 guests, delivering prompt and friendly service.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Provided exceptional hospitality by anticipating guest needs and promptly addressing any concerns or inquiries, resulting in repeat clientele.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

High School Diploma -

The Williams School
New London, CT
06.2022

Skills

  • Excellent teamwork
  • Adaptable to change
  • Table bussing
  • Flexible schedule availability
  • Maintaining cleanliness
  • Customer Service-oriented
  • Polite demeanor
  • Server support
  • Professional appearance
  • Guest service management
  • Knowledge of sanitation standards
  • Quality assurance
  • Cash handling experience
  • Production leadership
  • Clear communication
  • Team collaboration
  • Decision-making
  • Inventory management
  • Safety awareness
  • Attention to detail
  • Workplace safety
  • Time management
  • Effective problem solving
  • Resourcefulness
  • Performance improvement
  • Interpersonal relations
  • Strategic planning
  • Event coordination
  • Guest relations
  • Positive attitude
  • Multitasking and organization
  • Customer service excellence
  • Physical stamina
  • Strong client relations
  • Flexible schedule
  • Teamwork and collaboration
  • Ability to lift heavy items

Timeline

Marina Dock Hand

Freedom Boat Club
06.2024 - 10.2024

Dog Sitter

Rover.com
01.2019 - 09.2024

Restaurant Hostess

Otto Pizza
04.2018 - 09.2023

Banquet and Restaurant Server

River Tavern
01.2018 - 01.2023

Restaurant Busser

Otto Pizza

High School Diploma -

The Williams School

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Ainsley Falcone