Ainsley Porter-Brown
200 NC 54 , 104-A Carrboro,NC
Summary
Professional with experience in mail delivery and customer service. Skilled in route planning, time management, and attention to detail. Strong focus on team collaboration and achieving results. Dependable and adaptable to changing needs.
Overview
17
17
years of professional experience
Work History
City Letter Carrier
USPS
11.2018 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
Security Officer
Allied Universal
03.2017 - 11.2018
- Officers ensure the facility is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client employees and guests
- Greet guests and employees in a cheerful and welcoming manner
- Answer questions and assist guests and employees
- Remain to ever changing environment; adapts well to different situations
- Patrolling the facility on foot or in a mobile vehicle
- Answering phones, greetings guests and employees
CSR Associate
Conduent
11.2017 - 03.2018
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs
- Converses and corresponds with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.
- Examines records, such bills, computer printouts, microfilm, and bills of leading and related documents.
- Keys information into computer to obtain computerized records.
- Maintains high standards of excellence
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
Administrative Assistant & Security Officer
Allied Universal Security Services
02.2016 - 03.2017
- Officers ensure the facility is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client employees and guests
- Greet guests and employees in a cheerful and welcoming manner
- Answer questions and assist guests and employees
- Remain to ever changing environment; adapts well to different situations
- Patrolling the facility on foot or in a mobile vehicle
- Answering phones, greetings guests and employees
- Monitoring closed circuit television systems and alarms
- Supervised on weekends for five fellow officers
- Maintained filing
- Handled multifaceted clerical tasks (filing records and updated employees info daily)
- Entrusted to manage office in the supervisor’s absence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist
Northside Hospital
06.2015 - 01.2017
- Greeting and scheduling patients and visitors
- Calling patients reminding of appointments and bookkeeping
- Handling billing, answering and routing calls, making transactions
- Keeping paperwork organized
Team Leader
Image Maids
06.2014 - 02.2016
- Lifting no more than 50lbs
- General maintenance includes mopping and sweeping
- Bending and stooping
- Standing for periods of time
Medical Scheduler
Laurette Medical Group
01.2015 - 05.2015
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Processing Mail, Faxing, Copying and Scanning patient histories
- Maintaining database
- Updating patient account information
Environmental Services
Randstad Staffing
06.2013 - 06.2014
- Lifting no more than 50lbs
- General maintenance includes mopping and sweeping
- Bending and stooping
- Standing for periods of time
Text Message Specialist
Randstad Staffing
11.2013 - 12.2013
- Sending text messages to client
- Receiving text messages
- Forwarding them accordingly
- Answer the telephones
- Make sure the client as a commitment date input in the system for loan payment
CSR
LAE Services, LLC (ATT Mobility)
12.2011 - 04.2012
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs
- Converses and corresponds with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.
- Examines records, such bills, computer printouts, microfilm, and bills of leading and related documents.
- Keys information into computer to obtain computerized records.
- Maintains high standards of excellence
CSR
ACS Xerox
06.2008 - 09.2010
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs
- Converses and corresponds with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.
- Examines records, such bills, computer printouts, microfilm, and bills of leading and related documents.
- Keys information into computer to obtain computerized records.
- Maintains high standards of excellence
Education
Bachelor of Science - Psychology
University of Phoenix
Atlanta, GA02.2016
Skills
- Package handling
- Memory recall
- Weather preparedness
- Safe driving
- Efficient delivery
- Handheld device operation
- Sense of direction
- Delivery speed
- Punctuality
- Vehicle maintenance
- Load balancing
- Mail sorting
- Sorting accuracy
- Mail delivery
- Reading comprehension
- Route navigation
- Postal regulations
- Geographical awareness
- Postal law proficiency
- Accountability
- Vehicle loading
- Safety awareness
- Load management
- Hand-eye coordination
Timeline
City Letter Carrier
USPS
11.2018 - Current
CSR Associate
Conduent
11.2017 - 03.2018
Security Officer
Allied Universal
03.2017 - 11.2018
Administrative Assistant & Security Officer
Allied Universal Security Services
02.2016 - 03.2017
Receptionist
Northside Hospital
06.2015 - 01.2017
Medical Scheduler
Laurette Medical Group
01.2015 - 05.2015
Team Leader
Image Maids
06.2014 - 02.2016
Text Message Specialist
Randstad Staffing
11.2013 - 12.2013
Environmental Services
Randstad Staffing
06.2013 - 06.2014
CSR
LAE Services, LLC (ATT Mobility)
12.2011 - 04.2012
CSR
ACS Xerox
06.2008 - 09.2010
Bachelor of Science - Psychology
University of Phoenix