Ainsley Watson
Long Island City ,New York
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Expert
APPLE
06.2018 - Current
- Demonstrates proficiency in technology, particularly Apple products, and the ability to quickly learn about new products
- Proven experience in sales and technology solutions, as well as in developing customer loyalty
- Ability to consistently deliver great customer experiences
- Consistently drives high results and metrics in sales
- Leads/ Mentors other specialist
- Product knowledge Expert And Solution Driven
- Highly influential in how you engage with customers
- Knows how to turn mild customer curiosity into intense interest - and ownership
- The first to learn, share, and inspire your team members through approachability and action
- Always meets, and at times exceed, your established performance goals
- Presents business content to teammates
- Drives business sales
- Creates teams which help drive results for the business needs
- Provides moderate Technical troubleshooting
- Implemented project management techniques to overcome obstacles and increase team productivity.
Sales Manager/Account Manager
STATE FARM INSURANCE
04.2017 - 07.2018
- Dealing with ambiguity
- Customer focused
- Conflict management
- Timely decision making
- Managing diversity
- Interpersonal savvy
- Learning on the fly
- Motivating others
- Microsoft Efficient ( Excel, Powerpoint, Spreadsheet
- Providing Both positive and Negative Feedback
- Meeting Company Goals and Standards
- Reporting
- Sales
- Tables
- Building effective teams
- Time management
- Personal learning
- Presentation skills
- Problem solving
- Drives for results
Receiving Supervisor
MACYS CORPORATE SERVICES LTD.
08.2014 - 12.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Establish and implement policies, goals, objectives, and procedures for their department
Sales Athlete
NIKETOWN NY
09.2016 - 05.2017
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
BLOOMING-DALE RETAIL
01.2014 - 05.2014
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Help customers try on or fit merchandise
Stockroom Associate
STRAWBERRY
02.2013 - 10.2013
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment Clean shelves, counters, and tables
- Ticket, arrange and display merchandise to promote sales
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
JOHN JAY COLLEGE oF Bachelors of Criminal Justice
05.2017
Project Management
Coursera
Remote03.2024
HIGH SCHOOL DIPLOMA -
Science Skills Center High School
06.2012
Skills
- Objection handling
- Lead Qualification
- Team Leadership
- Sales Process Management
- Product And Service Sales
- Complex Problem-Solving
- Product and Service knowledge
- Technical Support
- Coaching And Mentoring
- Agile Methodologies
- Scope Management
- Stakeholder Communications
Activities
- John Jay Alumni
- Obtained Bachelors of Science, BS Criminal Justice
- Graduated with my Advanced High School Diploma Regents Excellence
Certification
- Certified Google Project Manager
Timeline
Sales Expert
APPLE
06.2018 - Current
Sales Manager/Account Manager
STATE FARM INSURANCE
04.2017 - 07.2018
Sales Athlete
NIKETOWN NY
09.2016 - 05.2017
Receiving Supervisor
MACYS CORPORATE SERVICES LTD.
08.2014 - 12.2017
BLOOMING-DALE RETAIL
01.2014 - 05.2014
Stockroom Associate
STRAWBERRY
02.2013 - 10.2013
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
JOHN JAY COLLEGE oF Bachelors of Criminal Justice
Project Management
Coursera
HIGH SCHOOL DIPLOMA -
Science Skills Center High School