Ainsley Whitehead

HR Assistant / Office Admin included roles such as

• Maintain employee records, and performance evaluations.
• Enforces company policies and procedures, including employee discipline and documentation
• Supported human resources department with hiring process, conducting interviews, and onboarding new employees.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
• Assisted team members with various administrative tasks to ensure smooth workflow throughout the office.
• Managed staff scheduling, ensuring adequate coverage while minimizing overtime costs.
• Provided exceptional customer service, resolving client inquiries quickly and professionally.
• Manages accounts and customer documentation in the computer system EBMS
• Processing Payments
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answering a multi-line phone system

Floor Manager included roles such as

• Organizes, supervises, leads and trains employees to complete projects within established guidelines and timeframes
• Reads, comprehends, and follows blueprints, material lists, and applies necessary timelines
• Works with client to ensure their event is decorated, set up as planned, and meeting all of their needs
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Having daily and or weekly goals to ensure timely completion of the event assigned
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Enforces company policies and procedures, including employee discipline and documentation
• Loading trucks and making sure everything is accounted for before departure
• Shipping and Receiving all sized crates, skids and boxes, making sure it is all accounted for and documenting condition in which I received
• Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.

Remodel and Renovation Scheduling Manager / Warranty Manager / Assistant Project Manager / Office Manager included roles such as

• Creating estimates and floor plans for new builds and renovations
• Planning, coordinating and managing all phases of construction projects, including project initiation, planning, execution, monitoring and closeout.
• Developing and managing project schedules, budgets and resource allocations to ensure cost efficiency and timely delivery.
• Conducting regular site inspections to assess project progress, and identifying risks
• Maintain effective communication with project team members and stakeholders to provide project updates, and address concerns
• Prepares agendas/scheduling renovations and warranty work
• Ran weekly meetings for crews and office staff
• Maintains records, documentation, and files for all clients/homeowners
• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
• Supervising staff and dividing responsibilities to ensure performance.
• Making periodical phone calls to customers to keep them informed about the progress of their Jobs.
• Managing company email, responding, and following up with clients and manufacturers
• Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.

Office Admin, Customer Satisfaction Manager, Sales Assistant. included roles such as

• Answering a multi-line phone system
• Making periodical phone calls to customers to keep them informed about the progress of their Jobs.
• Managing company email, responding, and following up with clients and or leads who contact via email
• Closely works/ manages the sales team, giving them leads, and making sure they get followed up on.
• Prepares agendas, and maintains calendars for senior management
• Maintains records, documentation, and files for all clients
• Supervising staff and dividing responsibilities to ensure performance.
• Process payments
• Process Contracts
• Process Material orders
• Handles all Vehicle maintenance
• Processing Crews Payroll
• Incoming and Outgoing Mail
• Interior Maintenance

Delivery and Warehouse Manager included roles such as

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Preview Job sites
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• All office/warehouse/ Truck Maintenance
• D.O.T required inspection performed
• Following up with customers after delivery to ensure everything ran smoothly
• Shipping and Receiving Large units, making sure it is all accounted for and Documenting condition of units
• Conducted regular inventory audits, ensuring accuracy and minimizing discrepancies in stock levels.
• Having all Items pulled the days before and Routed to improve departure time the following day.
• Having a written out plan for the warehouse employees each day and goals for the week

Office Supervisor included roles such as

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced team goals and solved issues while collaborating with team members to develop service initiatives.
• Scheduled deliveries, service calls, and communicated updates to customers.
• Managed invoicing process, ensuring accurate billing and timely payments from customers
• Conducted regular inventory audits, ensuring accuracy and minimizing discrepancies in stock levels.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure

Sales Professional included roles such as

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Knowing the ins and outs on all units and inventory
• Writing invoices and estimates
• Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.