Ainsley Helm
Orem,UT
Summary
Current cross-trained barista and bookseller with a strong leadership background, bringing valuable experience in food and beverage, personal, and customer service settings. Known for contributing to teamwork and achieving operational goals efficiently while prioritizing customer care. Adaptable to changing needs and environments. Expertise in espresso quality, book and literature knowledge, and providing support to leaders.
Overview
6
6
years of professional experience
Work History
Writer
Deer Park Gazette
Deer Park, WA
05.2019 - 09.2021
- Utilized writing, editing, and proofreading skills to produce engaging content.
- Stayed up to date on current trends and events to be able to resonate with any demographic of reader.
- Collaborated with editors to refine drafts, ensuring quality content across various platforms.
- Worked with team members to revise mistakes by being receptive and open to constructive criticism or feedback.
- Interviewed individuals by phone, video chat and in person to write news stories.
- Conducted research on diverse topics, producing well informed pieces that resonated with readers.
Barista
Starbucks
Cheney, WA
04.2022 - 05.2023
- Interacted in an inviting way with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas.
- Managed time effectively to balance both front of house tasks and back of house responsibilities.
- Maintained and used espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment daily.
- Made and served brand specific café beverages with focus on speed, quality and consistency.
- Handled food and beverage with up to date safety training.
Lead Barista
Davenport Grand Hotel
Spokane, WA
05.2023 - 06.2024
- Maintained accurate inventory counts to meet customer demands and ensure smooth operations and transitions.
- Utilized strong communication skills to create and maintain a positive work environment among team members, allowing for an effective and collaborative team.
- Consistently oversaw a cleaned and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally.
- Mentored new staff members on proper techniques for espresso pulling, milk steaming, drink sequencing, and food preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies to minimize waste.
- Created workflow for barista team members by implementing effective task delegation.
Barista
Barnes & Noble
Spokane, WA
09.2024 - Current
- Stay up to date on Starbucks menu and current drink trends to relate to customers and minimize miscommunication.
- Assist in and oversee completing daily tasks for opening, mid, and closing shifts.
- Memorize drink orders and names to promote customer regularity.
- Promote B&N membership.
- Engage with book buyers and readers to ensure equal customer experience.
Bookseller
Barnes & Noble
Spokane, WA
03.2025 - Current
- Manage cash register transactions accurately, ensuring proper handlings to minimizing discrepancies.
- Collaborate with management to create displays that showcase popular titles or themes.
- Maintain an up to date knowledge of current literary trends.
- Expand book knowledge over multiple genres and age groups through personal reading and research.
- Maximize store efficiency by cross-training in multiple departments.
- Assist customers with locating books and other materials in store.
- Shelve books in a timely and efficient manner.
- Stay updated on current store orders and holds and package them in a timely manner to keep inventory up to date.
Education
High School Diploma -
Deer Park High School
Deer Park, WA02.2022
Skills
- Active listening
- Employee training
- Hardworking
- Electronic inventory records
- Computer system understanding
- Customer relation
- Upselling
- Cleaning & sanitation
- Teamwork
- Reliability
- Beverage knowledge
- Food handling
- Book knowledge
- Advertising through art
Timeline
Bookseller
Barnes & Noble
03.2025 - Current
Barista
Barnes & Noble
09.2024 - Current
Lead Barista
Davenport Grand Hotel
05.2023 - 06.2024
Barista
Starbucks
04.2022 - 05.2023
Writer
Deer Park Gazette
05.2019 - 09.2021
High School Diploma -
Deer Park High School