Ainslie Croft
Eutaw,AL
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
16
16
years of professional experience
Work History
Remote Data Specialist
Sedgwick
01.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
Customer Service Specialist
IQOR
02.2016 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Healthcare Customer Service Rep | Remote
MCI
08.2012 - 01.2016
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
Floor Supervisor
Walmart
10.2007 - 06.2012
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science -
Phoenix University
Remote 06.2024
High School Diploma -
Greene County High School
Eutaw, AL05.2007
Skills
- Transcribing Documents
- Report Drafting
- Excel Formulas
- Communications Management
- Client Relationship Management
- Customer Meeting Organization
- Team Collaboration
- Relationship Building
- Microsoft Office
- Clerical Support
- Inventory Management
- Administrative Support
- Customer Service
Timeline
Remote Data Specialist
Sedgwick
01.2020 - Current
Customer Service Specialist
IQOR
02.2016 - 12.2019
Healthcare Customer Service Rep | Remote
MCI
08.2012 - 01.2016
Floor Supervisor
Walmart
10.2007 - 06.2012
Bachelor of Science -
Phoenix University
High School Diploma -
Greene County High School