Ainul Amira Zainal Abidin
Enterprise Master Data Management Specialist
Summary
Enterprise Master Data Management Specialist with extensive experience supporting Finance, Procurement, and Business Partner master data across SAP landscapes and HICX systems. Strong exposure to complex vendor management, SLA-driven operations, incident resolution, and process improvement initiatives, with hands-on involvement in system readiness, training, and cross-team support.
Overview
6
6
years of professional experience
1
1
Language
Work History
EMDM Operations Specialist
Roche Services & Solutions APAC
08.2022 - Current
- Supported ASPIRE system readiness, including WHT tax code mapping and multi-entity vendor data updates, ensuring accurate data alignment prior to go-live.
- Managed daily vendor creation and change requests in HICX and MDG-BP, verifying accuracy of bank details, tax, payment terms, and addresses, while investigating and resolving system issues.
- Supported on boarding of suppliers and guided requestors in submitting accurate vendor requests, improving data quality and minimizing operational risks.
- Acted as back-up for senior colleagues, handling escalated tickets, SME responsibilities, and providing guidance to junior colleagues, ensuring uninterrupted operations.
- Conducted internal training sessions, job shadowing, and developed comprehensive HICX guides with step-by-step instructions and visuals, strengthening team capability and reducing clarification cycles.
- Collaborated with cross-functional teams to support system updates, maintain process documentation, and contribute to audit readiness and compliance requirements.
T&E Compliance Analyst
Roche Services & Solutions APAC
06.2020 - 08.2022
- Supported compliance monitoring and reporting processes, ensuring adherence to internal controls and regulatory requirements.
- Participate in compliance program, projects and other ad-hoc tasks assigned by supervisor/HOD.
- In collaboration with Reporting Line Manager make appropriate recommendation to HOD for process improvement and be part of the solution provision activities.
Education
BBA - Operations Management
Universiti Teknologi Mara (UiTM)
04.2001 -
Skills
- Vendor & Business Partner Master Data Management (SAP FI/MM/CO/SD, HICX)
- SLA-driven Operations & Issue Resolution
- Data Quality, Tax Mapping, and Compliance (ASPIRE Wave)
- Process Documentation & Knowledge Sharing
Accomplishments
- Ensured vendor and system readiness for ASPIRE and HICX initiatives, minimizing errors and supporting smooth transitions.
- Improved team efficiency and knowledge sharing through training, guidance, and documentation development.
- Maintained high-quality master data, timely SLA adherence, and compliance across Finance, Procurement, and Business Partner domains.
- Supported multi-entity operations and pilot projects, contributing to smooth execution, data accuracy, and operational efficiency.
ADDITIONAL INFORMATION
Systems & Tools: SAP FI/MM/CO/SD, HICX, Ticketing Systems, Microsoft, Smartsheet
Timeline
EMDM Operations Specialist
Roche Services & Solutions APAC
08.2022 - Current
T&E Compliance Analyst
Roche Services & Solutions APAC
06.2020 - 08.2022
BBA - Operations Management
Universiti Teknologi Mara (UiTM)
04.2001 -