Aira Ono
Honolulu,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dynamic Guest Service Manager with proven expertise in team collaboration, effective communication, and customer service excellence. Committed to fostering a positive work environment and enhancing guest experiences through attentive service and operational oversight. Dynamic Guest Service Manager with proven ability to enhance guest satisfaction through effective team collaboration and operational oversight. Committed to maintaining high service standards and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Guest Service Manager
Outrigger Waikiki Beachcomber Hotel
Honolulu, HI
11.2024 - Current
- Oversaw daily operations to ensure consistent delivery of high service quality.
- Managed inventory of supplies to support seamless customer service.
- Collaborated with housekeeping and maintenance teams to address any room issues or concerns promptly.
- Fostered positive work environment through team-building activities and effective communication.
Front Desk Supervisor
Outrigger Waikiki Beachcomber Hotel
Honolulu, HI
08.2023 - 11.2024
- Works closely with Guest Services Managers to ensure smooth operation, manage hosts, promote success of overall department
- Ran smooth shifts each day, checking operations regularly and correcting problems without delay.
- Handled guest inquiries, complaints, and special requests in timely manner.
- Met coverage demands with well-balanced schedules and staff assignments.
Guest Services Representative
Outrigger Reef Waikiki Beach Resort
Honolulu, HI
05.2014 - 08.2023
- Computed bills, collected payments, and provided change to guests, ensuring accurate transactions and positive guest experience
- Answer inquiries (in person or by phone) pertaining to hotel services, guest registration, and travel directions
- Communicated promotions throughout hotel to enhance guest engagement and encourage participation
- Upsold hotel services, contributing to revenue generation through effective guest interactions
- Relief Japanese Guest Service Desk Agent
- Night Audit, Apr 2021-Dec 2021
Education
High School Diploma -
Kaimuki High School
Honolulu, HI2007
Skills
- Mastered Opera Property Management System
- Dedicated to serving guests, staff, and company owners
- Attention to detail
- Multitasking and Organization
- Leads by example
- Team Collaboration
- Fluent Japanese
Languages
Japanese
Native/ Bilingual
Timeline
Guest Service Manager
Outrigger Waikiki Beachcomber Hotel
11.2024 - Current
Front Desk Supervisor
Outrigger Waikiki Beachcomber Hotel
08.2023 - 11.2024
Guest Services Representative
Outrigger Reef Waikiki Beach Resort
05.2014 - 08.2023
High School Diploma -
Kaimuki High School