Airam Gomez
Inglewood,CA
Summary
Professional in hospitality with strong expertise in front office operations and guest relations. Known for high standards and consistent delivery of results. Strong focus on team collaboration and flexibility with changing needs. Skilled in customer service, problem-solving, and administrative tasks. Valued for reliability, adaptability, and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Agent
Worldwide Flight Services
Los Angeles, CA
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls and e-mails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices.
- Worked on Arriving and Finalizing day to day flights.
- Used Voyager and Cargo-spot to ensure that all documents imported from origin were correct.
- Handled pick up and drop-offs documents and ensure all documents had correct information in order for customer to pick up or send cargo to final destination.
Youth Service Coach
Beyond the Bell, Youth Development Program
Culver City, CA
05.2022 - 12.2023
- Organized regular team meetings to discuss progress updates, address challenges, and share best practices for ongoing success.
- Conducted regular performance evaluations and provided constructive feedback to help parents understand the work and processes of students behavior.
- Resolved escalated issues promptly and professionally, demonstrating a commitment to superior service standards.
- Developed assessments to measure and assess effectiveness of learning curriculum.
- Provided coaching and mentoring to students that are more hands on than other students.
- Trained and mentored five new personnel hired to fulfill various roles.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Print and Marketing
Staples
Torrance, CA
12.2021 - 05.2022
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Phlebotomy Technician 1
Phlebotomy Training Specialist
Los Angeles, CA12-2023
Lennox Academy
Inglewood, CA06-2018
Skills
- Strong work ethic
- Team player attitude
- Multitasking proficiency
- Exceptional communication
- Guest relations management
- Foreign language fluency
- Problem resolution
- Microsoft Excel
- Venipuncture
- Product knowledge
- Documentation
- Data management
Certification
- Certified Patient Care Technician
- Certified Phlebotomist Technologist (CPT)
References
Christian Castro-Worldwide flight Services
562-264-9541
Francisco Fernandez-Beyond the Bell
562-961-2953
Languages
Spanish
Native or Bilingual
Timeline
Front Office Agent
Worldwide Flight Services
11.2023 - Current
Youth Service Coach
Beyond the Bell, Youth Development Program
05.2022 - 12.2023
Print and Marketing
Staples
12.2021 - 05.2022
Phlebotomy Technician 1
Phlebotomy Training Specialist
Lennox Academy