Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Airam C Herrera Gonzalez

Airam C Herrera Gonzalez

Seattle

Summary

Dynamic professional with extensive experience in operations management and customer relations, notably at Cerveceria Chapultepec. Proven ability to enhance service quality through constructive feedback and coaching. Skilled in inventory control and fostering cultural immersion, with a strong background in infant and toddler care. Committed to building lasting relationships and optimizing team performance.

Overview

9
9
years of professional experience

Work History

Au Pair/Infant Nanny

Au Pair Care
08.2023 - 08.2025
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Developed bilingual abilities in english/spanish through immersive conversation and activities.

Restaurant Manager

Cerveceria Chapultepec
02.2022 - 01.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Waitress/Bartender

Cerveceria Chapultepec
03.2018 - 02.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Salesperson

Pharmacy Store
01.2017 - 01.2018
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Consulted with businesses to supply accurate product and service information.

Education

Tourism Business Administration - Tourism And Hospitality Management

Universidad Interamericana Para El Desarrollo
Puebla, Mx
12-2021

Skills

  • Operations management
  • Inventory control and record keeping
  • Constructive feedback
  • Coaching and mentoring
  • Cultural immersion
  • Social skills development
  • Infant and toddles care experience

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Reduced employee turnover by 35% by creating and implementing a no-cost incentive program.
  • Supervised team of 30 staff members.

Timeline

Au Pair/Infant Nanny

Au Pair Care
08.2023 - 08.2025

Restaurant Manager

Cerveceria Chapultepec
02.2022 - 01.2023

Waitress/Bartender

Cerveceria Chapultepec
03.2018 - 02.2022

Salesperson

Pharmacy Store
01.2017 - 01.2018

Tourism Business Administration - Tourism And Hospitality Management

Universidad Interamericana Para El Desarrollo

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