Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Airanna Myles

Kalamazoo,MI

Summary

I am looking to obtain a position where my excellent communication, customer service skills will be used in promoting quality customer/ Patient relations. I am open to receiving feedback that would lead to growth and/or improvement for myself and my team. Efficient professional in government program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.

Overview

10
10
years of professional experience

Work History

Elgibility Specialist

Housing Resources Inc
Kalamazoo, MI
11.2022 - Current
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Gathered financial information from clients regarding income, assets and debts.
  • Managed intake of new claims and performed routine follow-ups.
  • Navigating resources to clients assigned.
  • Support Family needs in crisis

Medical Assistant/Interm Supervisor

Planned Parenthood
01.2019 - 11.2022
  • Schedule patient appointments
  • Assess patient's financial resources
  • Check patients in and out
  • Obtain and verify patients records releases and request's
  • Obtain and verify patient's insurance information
  • Obtain all necessary consent signatures, HIPAA ect
  • Vitals

GMU Floor Coordinator

Bronson Methodist Hospital
11.2017 - 12.2018
  • Coordinates the flow of information throughout the unit/department for all staff
  • Compiles census of patients, maintains records and distributes information in accordance with unit/department procedures
  • Coordinates with the charge nurse to insure smooth, efficient and timely patient flow into, through and out of the department
  • Take admission paperwork to room, facilitate and complete Medicare, HIPAA, and Consent Forms

Staffing Support Coordinator

YWCA
06.2015 - 12.2017
  • Support Family Needs
  • Provide Resources for family
  • Document Clients Progress
  • Provide great service to clients, help educate start a goal plan for completion with clients

Education

KVCC
Kalamazoo, MI
09.2016

High School Diploma -

Phoenix High School
Kalamazoo, MI
06.2014

Skills

  • Proficient in Excel
  • Proficient in PowerPoint
  • Proficient in Word
  • Typing
  • Great communication skills
  • Great interpersonal skills
  • Reliable
  • Responsible
  • Able to multitask
  • Hard worker
  • Detail Oriented
  • Coordination
  • Documentation and paperwork
  • Confidentiality
  • Documentation and reporting
  • Eligibility procedures

References

  • Tennile, 601 John St, Kalamazoo, MI, 49007, Manager, 2693417691
  • Dorinda Loucks, 5177 West Main, Kalamazoo, MI, 4900, Associates Director, 2699240560
  • Freda Buchanan, 1306 Mohawk, Kalamazoo, MI, 49006, Associate, 2697798745

Timeline

Elgibility Specialist

Housing Resources Inc
11.2022 - Current

Medical Assistant/Interm Supervisor

Planned Parenthood
01.2019 - 11.2022

GMU Floor Coordinator

Bronson Methodist Hospital
11.2017 - 12.2018

Staffing Support Coordinator

YWCA
06.2015 - 12.2017

KVCC

High School Diploma -

Phoenix High School

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Airanna Myles