Hi, I’m
Aireal Simmons
Simpsonville,SC
Summary
Diligent detailed oriented and knowledgeable of all office functions with a background in the management field. Excel at multi- tasking in a fast paced environment, completing projects within time and budget constraints. Superior telephone customer service and computer skills with proficiency in words, excel, and power point. Energetic and performance-driven Customer Service Supervisor with 10 years of experience leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. Excellent written/verbal communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions
Overview
17
years of professional experience
Work History
Cash Loans
Assistant Manager
03.2022 - Current
Job overview
- Develop, direct, train, and manage branch personnel with supervisor direction and assistance
- Maintain office cash with accuracy and security
- Achieve account gain through proven loan judgement and effective customer solicitation
- Ensures prompt completion of loan process
- Minimizes delinquent debt through collection activities both by verbal and written communication
- Ensures reporting of branch figures to corporate office for accounting purposes
Walmart
Team Lead
07.2021 - 02.2022
Job overview
- Ensuring that associates are following company policies and procedures when interacting with customers
- Training new hires on company policies and procedures and ensuring they are aware of all changes
- Monitoring inventory levels of all departments in order to ensure they are at appropriate levels
- Working with the store manager to schedule shifts and staff accordingly
- Supervising employees who are engaged in sales activities, such as helping customers find items or scanning bar codes for product checkout purposes
- Maintaining a safe work environment by enforcing company policies and procedures, including safety procedures such as wearing safety gear when appropriate
- Assisting in hiring new employees when needed by reviewing applications and conducting interviews
- Ensuring that the store is well-stocked with inventory by communicating with suppliers about delivery schedules and issues that may arise
- Performing clerical tasks such as answering phones, greeting customers, and processing paperwork
Sykes Enterprises
Customer Service Representative
07.2020 - 06.2021
Job overview
- Answered internal calls in a friendly, professional, and caring manner which brings a reward in making someone else's day brighter
- Assisted people and finding a solution to their problem, even to the extent of initiating conference calls with a third-party for resolution
- Ordered new personal and business credit cards and process card related changes and requests, including promotional campaigns offered semi-annually
- Established priorities and work independently in a structured and pleasant work environment
- Covered for the Debit Card and ACH Specialists in their absence, by learning their tasks and understanding and following their procedures
- Utilized strong written and verbal communication skills by phone, email, or letter, in a timely manner.
Georgia-Pacific
Human Resources Manager
11.2015 - 06.2020
Job overview
- Managed all aspects of HR office including Leaning & Development Team and prepared all associate communication
- Hosted and conducted bi-weekly new hire orientation as well as designed necessary professional development plans
- Scheduled and conducted interviews, created and approved job offers and salary structures, recruited colleagues
- Guaranteed compliance with all state, federal and local employment laws, as well as company standards, systems and processes in partnership with employment and labor relations departments
- Spearheaded various regional and enterprise-wide human resource projects and initiatives to ensure compliance
- Trained management on trend awareness and performance improvement through targeted consultations
- Helped develop an enterprise-wide front line associate on-boarding toolkit for food and occupational safety training
- Oversaw employee relations, benefits & compensation, staffing, management development and work force analysis
Turbo Tax
Quality Inspector
03.2012 - 10.2015
Job overview
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Accurately verified information and updated information databases as necessary
- Offered new services based on the needs of a customer
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Showed a clear understanding of departments and their procedures
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
Livebridge
Call Center Team Lead
01.2006 - 01.2012
Job overview
- Managed a team of representatives and provided coaching and feedback along with performance reviews
- Took acre of customer escalations and provided solutions
- Communicated performance expectations to employees
- Assisted in new hire training
- Provided guidance, instruction, direction and leadership to the tea Provided feedback to team members to help achieve desired results
- Provided customer service throughout the call center
Education
Saint Leo University
Bachelor of Science from Human Resource Management
Herzing University
AS from Medical Office Administration
2014
University Overview
to Medical Assisting Services
Middle Georgia Technical College
Associate's degree from Science Medical Billing and, Science
2009
University Overview
Medical Billing and Coding
Middle Georgia Technical College , Warner Robins, GA
Certificate from Certified Customer Service Specialist
2007
Skills
- Fast learner
- Customer Service
- Data Entry
- Outlook
- Management
- Word
- Time Management
- Sales
- Microsoft Office
- Excel
- Medical Billing
- Medical Coding
- CPT Coding
- Medical Terminology
- Medical Records
- Assistant Manager Experience
- Medical Office Experience
- Medical Receptionist
- Medical Scheduling
- Human resources management (5 years)
- Salesforce
- Computer networking
- Oracle
- Documentation review
- Windows
- CSS
- Customer support
- Zendesk
- Software troubleshooting
- Microsoft Excel
- Microsoft Powerpoint
- Administrative experience
- Lawson
- Certifications and Licenses
- Work Keys
- Professional In Human Resources
- Staff Management
- Customer Relations
- Customer Relationship Management
- Google Drive
- Staff Training
- Business Administration
Additional Information
- Willing to relocate: Houston Tx
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Cash Loans
03.2022 - Current
Team Lead
Walmart
07.2021 - 02.2022
Customer Service Representative
Sykes Enterprises
07.2020 - 06.2021
Human Resources Manager
Georgia-Pacific
11.2015 - 06.2020
Quality Inspector
Turbo Tax
03.2012 - 10.2015
Call Center Team Lead
Livebridge
01.2006 - 01.2012
Saint Leo University
Bachelor of Science from Human Resource Management
Herzing University
AS from Medical Office Administration
Middle Georgia Technical College
Associate's degree from Science Medical Billing and, Science
Middle Georgia Technical College
Certificate from Certified Customer Service Specialist
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