Summary
Work History
Overview
Education
Skills
Timeline
Generic
AIREKA WARD

AIREKA WARD

Jacksonville,NC

Summary

8 years’ experience clerical support and customer service which cosisted payment collections,billing, scheduling appointments and excellent customer service. Most recently, roadside dispatch services for luxury automotive client. Deadline-focused and highly effective at operating in fast-paced settings. Adaptability comes easy fairly especially when I work independently which is preferable to me . Resourceful, forward-thinking and proactive with remarkable sense of consumers perspective! Strong ambition to be apart of non-medical healthcare team!

Work History

Advisor Representative ( Call Center)

CVG Customer Management Group Inc
02.2022 - 01.2024
  • Dispatched towing and roadside technicians to Mercedes-Benz customers.
  • Educated customers on $200.00 account limit, collect payment when exact limit or exceed before placing orders.
  • Inform customers to balance due and provided detail invoices via mail or email for established members.
  • Answering billing questions and perform research tasks for vital information and details.
  • Suggested payment plans for customers with fix income to receive processing orders.
  • Assisted members with making full payments over phone and adding/updating cards on account.
  • Access Microsoft to submit suggestions, complaints, and checking over the counter inventory.
  • Crossed in systems for Concentrix and clients Humana, Mercedes-Benz USA and OakStreet Health project.
  • Effectively communicating both verbally and written with customers.
  • Maintain schedule follow-ups with customers while obtaining daily adherence within activities.
  • Track, notate and retrieve customers account information in CRM Salesforce.

Referral Coordinator( Oak Street Health )

Concentrix
04.2023 - 06.2023
  • Retrieve orders and referred patients to facilities within network to complete Diagnostic Imaging.
  • Accessing 3 health insurance portals to submit authorizations for Complex Diagnostics orders which required approval.
  • Documented mileage from patient address to facility for services to be completed.
  • Communicating with facilities to obtain proper location address, phone, fax, if needed NPI for Imaging Services/Department.
  • Quota of completing 20 orders, provide statuses on pending orders assigned throughout designated shift.
  • Reporting error within orders such as multiple ICD-10 or invalid CPT codes, requesting internal Care Team to resolve error before proceeding to complete order assigned.
  • Verified patient insurance as active or inactive and documented any inconsistency for further examination to be perform by Care Team.
  • Assisted with updating spreadsheet with verified facilities, phone, fax, Address, and NPI.

Retail Cashier/ Saleperson

JC Penney
08.2021 - 02.2022
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, coupons, vouchers and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Balance out three cash registers after evening shift.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assistance customers with opening credit and rewards accounts.
  • Editing customers information for rewards and credit accounts.
  • Collect payment for pay-off on credit accounts.

Front Desk Assistant

Tallahassee Community College
11.2017 - 12.2019
  • Assisted students with reimbursement dates and guided how to pay tuition
  • Informed students about the scholarship application process each semester and changes since previous applications
  • Reviewed and researched qualifications for scholarships to provide knowledgeable and up-to-date information to students
  • Assisted students in navigating national and local scholarship websites and opportunities
  • Notified students of scholarships received
  • Trained new student employees regarding college policies, procedures, and expectations
  • Operated office equipment to copy, scan and fax materials
  • Maintained calendar for 3 employees, scheduling appointments with students and accept walk-ins
  • Greeted students entering the department, followed registration procedures and obtained information to assist in meeting their needs
  • Filed and maintained student records, adhering to confidentiality and privacy standards

Overview

6
6
years of professional experience

Education

Associate of Arts - General Studies

Tallahassee Community College
Tallahassee, FL
12.2018

Skills

  • Organizational skills
  • Data entry
  • Problem-Solver
  • Research
  • Detail Oriented
  • Account credit management
  • Excellent Verbal and Written Communication
  • Adaptable
  • Great Multitasking skills

Timeline

Referral Coordinator( Oak Street Health )

Concentrix
04.2023 - 06.2023

Advisor Representative ( Call Center)

CVG Customer Management Group Inc
02.2022 - 01.2024

Retail Cashier/ Saleperson

JC Penney
08.2021 - 02.2022

Front Desk Assistant

Tallahassee Community College
11.2017 - 12.2019

Associate of Arts - General Studies

Tallahassee Community College

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AIREKA WARD