Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Airel Forbes

North Miami Beach,FL

Summary

Highly motivated and committed Medical Assistant with

proven history of superior performance at individual, team

and organizational levels. Strong ability to multitask and

prioritize workloads with little or no supervision. Very Detailed

oriented professional looking to bring medical background

and team building skills to deadline-driven environment.

Talented security professional skilled at conducting building

patrols, securing entrances and exits and keeping visitors

under constant surveillance. Skilled in writing reports,

updating records and handling simultaneous tasks in fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Package Handler

Federal Express
04.2025 - Current
  • Operated package sorting machinery to ensure efficient processing of shipments.
  • Coordinated workflow among team members to optimize package handling efficiency.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented process improvements that reduced package handling time by streamlining operations.
  • Monitored inventory levels and reported discrepancies to maintain accurate stock counts.
  • Collaborated with management to develop training materials for ongoing employee development.
  • Oversaw daily operations, ensuring compliance with safety standards and company policies.
  • Analyzed workflow data to identify areas for improvement, enhancing overall productivity.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Stored and secured packages in designated areas to prevent damage and theft.

Front Desk Concierge

Colonial Assisted Living
11.2023 - 08.2024
  • Assisted residents with daily living activities, promoting independence and enhancing quality of life.
  • Facilitated social and recreational activities, fostering community engagement among residents.
  • Maintained accurate documentation of resident progress and incidents, ensuring compliance with health regulations.
  • Implemented safety protocols to create a secure environment for residents, minimizing risks and hazards.
  • Collaborated with families to communicate resident needs and changes in health status effectively.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Directed resident setback incident reports to appropriate treatment team personnel for remediation.
  • Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
  • Enhanced resident satisfaction by promptly addressing and resolving concerns in a timely manner.

Front Desk Receptionist

First Services Residential
08.2021 - 11.2023
  • Greeted and assisted residents and guests, ensuring a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.
  • Coordinated front desk operations, maintaining organized appointment schedules for management.
  • Processed resident requests and complaints, escalating issues as necessary for resolution.
  • Utilized property management software to update resident information and service requests.
  • Supported team members in daily administrative tasks, fostering a collaborative workplace culture.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Medical Assistant

Care 4u Management
07.2021 - 08.2022
  • Assisted in patient intake and registration, ensuring accurate documentation of medical histories.
  • Supported healthcare providers during examinations, facilitating efficient patient flow.
  • Administered medications as directed, adhering to safety protocols and guidelines.
  • Conducted routine laboratory tests, maintaining compliance with quality control standards.
  • Educated patients on treatment plans, enhancing understanding and adherence to medical advice.
  • Managed appointment scheduling, optimizing daily patient throughput for better service delivery.
  • Maintained cleanliness and organization of exam rooms, promoting a safe environment for patients and staff.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Front Desk Concierge

Bay Parc Plaza
04.2019 - 05.2021
  • Provided exceptional guest service, addressing inquiries and resolving issues promptly.
  • Coordinated reservations and transportation services, ensuring seamless guest experiences.
  • Assisted guests with local recommendations, enhancing overall satisfaction and engagement.
  • Managed check-in and check-out processes efficiently to minimize wait times.
  • Handled special requests and personalized services to exceed guest expectations.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Security Officer

Allied Universal Security Services
09.2015 - 03.2019
  • Monitored premises to ensure safety and security protocols were followed.
  • Performed routine patrols to identify and avert possible security threats.
  • Ensured swift response to urgent situations.
  • Documented incidents and prepared detailed reports for management review.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Enforced access control measures to restrict unauthorized entry into secure areas.

Education

Associates - Health of Sciences , Healthcare Administration

Florida Career College
Miami, FL
06.2020

High School Diploma -

North Miami Beach Senior High School
Miami, FL
06.2013

Skills

    Patient Care

    Appointment Setting

    Monitoring Patient Progress

    Regulatory Compliance

    First aid and CPR trained

    Phlebotomy Certified

    Answered multi-line phone system to respond to inquiries

    Case Management

    Preventative health

    Data Entry

    Well visit procedures

    Office administration

    Telephone etiquette

    Verbal and written communication

    Sorting and Labeling

    Word processing

    Problem-solving skills

    Security Operations

    Experience Safety and Security

    Medical Emergency Response

    HIPPA/OSHA

    Package handling /Sorting / Scanning

Certification

EKG Certified

Phlebotomy Certified

Medical Assistant 180 hours externship

(Hired during externship).

Security D- License

LLC Business - Clean It Up Services

Languages

English
Full Professional

Timeline

Package Handler

Federal Express
04.2025 - Current

Front Desk Concierge

Colonial Assisted Living
11.2023 - 08.2024

Front Desk Receptionist

First Services Residential
08.2021 - 11.2023

Medical Assistant

Care 4u Management
07.2021 - 08.2022

Front Desk Concierge

Bay Parc Plaza
04.2019 - 05.2021

Security Officer

Allied Universal Security Services
09.2015 - 03.2019

Associates - Health of Sciences , Healthcare Administration

Florida Career College

High School Diploma -

North Miami Beach Senior High School

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