Summary
Overview
Work History
Education
Skills
Timeline

Airel Shrum

Verona,MO

Summary

Dynamic banking professional with a proven track record at Freedom Bank of Southern Mo, excelling in transaction processing and customer relationship development. Demonstrated expertise in cash handling and attention to detail, enhancing customer satisfaction and trust. Skilled in educating clients on banking services while fostering a supportive environment for team collaboration.

Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

29
29
years of professional experience

Work History

Bank Teller

Freedom Bank Of Southern Mo
02.2018 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Educated customers on online banking and mobile banking applications.
  • Trained new hires on customer service policies and procedures.
  • Calculated fees due, interest and change for customer transactions.
  • Processed applications for new accounts.

DSD Receiver

Wal Mart
09.1996 - 07.2017
  • Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Followed food safety and workplace safety guidelines for job functions.
  • Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Processed daily and weekly DSD tickets to file invoices.
  • Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

High School Diploma -

Verona R-7 School , Verona, MO
05-1998

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and empathy
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Customer needs assessment
  • Balance transfers
  • Fraud detection
  • Account updating
  • Signature verification
  • Money transfer systems
  • Money orders

Timeline

Bank Teller - Freedom Bank Of Southern Mo
02.2018 - Current
DSD Receiver - Wal Mart
09.1996 - 07.2017
Verona R-7 School - High School Diploma,

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Airel Shrum