Airel Wilson
Lubbock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
LocTrap
07.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Support Specialist
Agero
05.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Direct Support Professional
Lubbock State Supported Living Center
11.2018 - 05.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Customer Service Representative
AT&T
10.2016 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Estacado High School
Lubbock, TXNursing
Lubbock Christian University
Lubbock, TXHonorable Discharge
US Navy
2016
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Excel spreadsheets
- Data organization
- Deadline-oriented
- Professional and mature
- Filing and data archiving
- Mail handling
- Microsoft PowerPoint
- Multi-line phone proficiency
- Resourceful
- Quickbooks
- Self-starter
- Data analysis and research
- Time and labor control
- Administrative improvement
- Multi-line telephone system operation
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Accomplished improvement through actions.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Administrative Assistant
LocTrap
07.2021 - Current
Customer Support Specialist
Agero
05.2021 - 08.2022
Direct Support Professional
Lubbock State Supported Living Center
11.2018 - 05.2021
Customer Service Representative
AT&T
10.2016 - 12.2018
High School Diploma -
Estacado High School
Nursing
Lubbock Christian University
Honorable Discharge
US Navy