AIRELL GILBERT
Houston
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Portillo’s
Houston
01.2024 - Current
- Promoted from Crew Chief
- Lead and manage daily operations in a high-volume restaurant environment, ensuring consistent food quality, speed of service, and cleanliness standards.
- Foster a culture of communication and teamwork across zones to drive efficiency and guest satisfaction.
- Coach and develop team members, including other managers, to ensure accountability and leadership growth.
- Drive urgency and operational discipline through real-time coaching and structured follow-up.
- Manage food safety procedures and equipment maintenance, proactively identifying and resolving issues.
Restaurant Floor Manager in Training
Olive Garden
Houston
03.2023 - 12.2024
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Developed strategies to increase sales and improve profits.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, and bussers.
- Maintained a high level of customer service throughout the restaurant.
- Analyzed operational data such as guest counts, sales figures, and labor costs to identify areas for improvement or cost savings opportunities.
General Manager
Burger King
Houston
06.2023 - 01.2024
- Oversaw hiring, training, and development of team members, ensuring consistent execution of brand standards.
- Maintained labor efficiency and enforced compliance with health and safety guidelines.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Tracked monthly sales to generate reports for business development planning.
Floor Lead – E-Fulfillment Center
HEB Warehouse
Houston
06.2021 - 06.2023
- Promoted from personal shopper
- Supported leads and coordinators on special projects, demonstrating adaptability team first mentality.
- Monitored employee performance and provided feedback to ensure productivity standards were met.
- Conducted quality assurance inspections on merchandise before placing it on shelves.
- Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
- Ensured that all safety protocols were followed to prevent accidents or injuries.
- Worked directly with warehouse manager to verify achievement of sales, retention and quality targets.
Shift Supervisor
Freebirds World Burrito
Houston
06.2018 - 12.2019
- Directed shift operations, employee task delegation, and guest satisfaction initiatives.
- Created performance incentive programs to enhance productivity and morale.
- Collaborated with management to plan special events or promotions.
- Trained new employees on company policies and procedures.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Assistant Manager
Chick-fil-A
Houston
09.2013 - 04.2018
- Promoted from Marketing Coordinator
- Managed daily operations including labor, food cost control, and guest relations.
- Implemented mentoring programs to elevate team performance and retention.
- Partnered with leadership on local marketing strategies and operational improvements.
- Maintained exceptional customer service scores and team morale.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Some College Coursework - International Business
University of Houston–Downtown
Skills
- Team Leadership & Training
- Inventory & Labor Management
- Performance Coaching
- Compliance & Food Safety
- Forecasting & Scheduling
- Service Channel/Quickbase
Certification
Food Protection Manager Certification through Servsafe
Timeline
Restaurant Manager
Portillo’s
01.2024 - Current
General Manager
Burger King
06.2023 - 01.2024
Restaurant Floor Manager in Training
Olive Garden
03.2023 - 12.2024
Floor Lead – E-Fulfillment Center
HEB Warehouse
06.2021 - 06.2023
Shift Supervisor
Freebirds World Burrito
06.2018 - 12.2019
Assistant Manager
Chick-fil-A
09.2013 - 04.2018
Some College Coursework - International Business
University of Houston–Downtown