Summary
Overview
Work History
Education
Skills
Timeline
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AIRELLE JACKSON

Stafford,VA

Summary

Supervisor, Retail clerk, Cashier, Sales & Customer Service Representative, Retail Clerk with over 7 years experience including cashiering, stocker & sales. Able to meet strict deadlines, great team player and very attentive to details. Proven skills: Cashiering Fitting Room Sales Customer Service Computer Data Entry, Stocking Tagging, Merchandising, Designing, Copy & Print , Technical Support Representative

Overview

15
15
years of professional experience

Work History

Supervisor/Manager

Staples
10.2013 - 09.2019
  • Company Overview: Technology
  • Operate copy & print center, cash register.
  • Technology
  • Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
  • Implemented cost-saving measures, resulting in significant reduction of operational expenses.
  • Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.

Help with daily operations

The Diaper Cake Bear
02.2013 - 07.2015
  • Help with daily operations of baby boutique including customer service, cashiering, display & tagging, stocking and shipping & receiving.

Sales Clerk

Burlington Coat Factory
04.2012 - 02.2013
  • Including cashiering, customer service, stocking, displaying and tagging.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Salesperson

Kohls
02.2011 - 04.2012
  • With experience in customer service, cashiering, fitting room, tagging and stock.

Cashier

Blooms Grocery
03.2010 - 02.2011
  • Including customer service and stocking.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Tier 2 Technical Support Specialist

Continuum Global Solutions
02.2021 - 08.2025
  • Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
  • Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
  • Achieved consistent positive performance reviews from both customers and management, reflecting dedication towards delivering top-notch support services.
  • Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
  • Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Exceeded departmental targets in terms of resolved cases per month continuously throughout tenure as a Tier 2 Technical Support Specialist.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
  • Reduced ticket escalation rates to senior staff by developing comprehensive knowledge base for Tier 2 support issues.
  • Increased first-call resolution rates, employing advanced problem-solving techniques.

Education

GED -

Germanna Community College
Locust Dale, VA
11-2019

Skills

  • Supervisor
  • Computer Design
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking

Timeline

Tier 2 Technical Support Specialist

Continuum Global Solutions
02.2021 - 08.2025

Supervisor/Manager

Staples
10.2013 - 09.2019

Help with daily operations

The Diaper Cake Bear
02.2013 - 07.2015

Sales Clerk

Burlington Coat Factory
04.2012 - 02.2013

Salesperson

Kohls
02.2011 - 04.2012

Cashier

Blooms Grocery
03.2010 - 02.2011

GED -

Germanna Community College

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