Airen Austin
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Imperial Consulting
01.2023 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Cashier Team Lead
Southdown Express
01.2022 - 01.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated POS cash register and equipment to collect payments.
Accounts Manager
JHF USA EXPORTS
01.2022 - 01.2023
- Managed payroll operations for employees.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Generated financial and operational reports to assist management with business strategy.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Customer Service Representative
Walmart
08.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Supervisor
Inner Parish Security
06.2016 - 01.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored and approved access control systems for accessibility to authorized personnel.
Office Manager
Louisiana Support Services
01.2014 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Administrative Assistant
LL & G Construction
08.2012 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Criminal Justice
Southern University And A & M College
Baton Rouge, LAHigh School Diploma -
H. L. Bourgeois High School
Gray, LA05.2011
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Administrative Support
- Clerical Support
- CCTV Monitoring
- Security personnel training
- Security screening
- Active Shooter Training
- Background Investigations
Certification
- State Board of Private Security Examiners- Registered Revolver
- Security Guard
- Class D Security License
- SafeServ Certificate
Timeline
Office Manager
Imperial Consulting
01.2023 - 01.2024
Cashier Team Lead
Southdown Express
01.2022 - 01.2023
Accounts Manager
JHF USA EXPORTS
01.2022 - 01.2023
Customer Service Representative
Walmart
08.2021 - 12.2022
Security Supervisor
Inner Parish Security
06.2016 - 01.2022
Office Manager
Louisiana Support Services
01.2014 - 06.2016
Administrative Assistant
LL & G Construction
08.2012 - 01.2014
Bachelor of Science - Criminal Justice
Southern University And A & M College
High School Diploma -
H. L. Bourgeois High School